At a Glance
- Tasks: Lead a team, deliver exceptional customer experiences, and promote our stylish menswear.
- Company: Moss, a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: 70% employee discount, generous bonuses, and ongoing development opportunities.
- Other info: Join a collaborative team that values creativity and personal growth.
- Why this job: Be a brand ambassador and make a real impact on customers' special moments.
- Qualifications: Experience in retail or customer service, with a passion for fashion.
The predicted salary is between 24000 - 36000 £ per year.
About Us: 24 Hours
Location: Bristol
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role:
You will be a true Brand Ambassador who will be able to interact easily with a variety of customers. You will be a natural promoter of customer service excellence, a key contributor to the customer’s journey and experience instore, displaying knowledge and experience across product, store systems and processes. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity, supporting the store management with specific responsibilities.
Key Responsibilities:
- As a supervisory member of the team, you will lead and empower your colleagues, ensuring our customers are at the heart of everything we do.
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice to support your DM & SM.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- You will actively seek opportunities to improve store performance and provide the best customer experience, improving service based on feedback from Feefo and Mystery Shops and other tools and resources.
- You will assist store management by taking ownership of stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
- As a supervisory member of the team, you will be accountable for opening and closing the store in the absence of management.
- Cashier balancing at the end of the day and ensuring correct procedures are followed.
What You\'ll Need to Succeed:
Technical:
- Prior experience in retail, hospitality, or customer service.
- Possesses excellent knowledge of fashion trends and industry standard.
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
- Knowledge in Data Analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self–improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, enriched by emotional intelligence, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand\'s presence.
- Consistently embodies Moss\'s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn
Locations
Keyholder in Newport, Wales employer: Moss
Moss is an exceptional employer that values creativity, collaboration, and personal growth, making it a fantastic place for individuals seeking a rewarding career in retail. With a generous employee discount, a robust bonus scheme, and tailored development opportunities, Moss fosters a supportive work culture where every team member can thrive. Located in a vibrant area, employees benefit from easy access to public transport and a range of wellness initiatives, ensuring a balanced and fulfilling work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder in Newport, Wales
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Moss's values, products, and customer service approach. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a true Brand Ambassador.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with a variety of customers, role-play different scenarios with friends or family. This will help you feel more confident in delivering exceptional customer experiences and showcasing your emotional intelligence.
✨Tip Number 3
Dress the part! Show off your personal style that reflects the aesthetic of Moss. When you look the part, it not only boosts your confidence but also demonstrates your understanding of the brand's image and values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your commitment to being part of the Moss team right from the start!
We think you need these skills to ace Keyholder in Newport, Wales
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the brand shine through. We want to see how much you love fashion and customer service, so share your personal style and experiences that align with our values.
Tailor Your CV:Just like we tailor our clothing, tailor your CV to highlight relevant experience in retail or customer service. Make sure to showcase any specific skills that relate to the Keyholder role, like product knowledge or sales achievements.
Be Authentic:We value genuine connections, so be yourself in your application. Share stories that reflect your personality and how you embody our core values. Authenticity goes a long way in making a great impression!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining the Moss family!
How to prepare for a job interview at Moss
✨Know Your Stuff
Make sure you brush up on your knowledge of fashion trends and the services Moss offers, like Hire and Custom Made. Being able to discuss these confidently will show that you're genuinely interested in the brand and can provide valuable insights to customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your dedication to customer service excellence will resonate well with the interviewers, as they value this trait highly.
✨Embrace the Brand's Values
Familiarise yourself with Moss's core values and be ready to discuss how you embody them in your work. This will demonstrate that you align with their culture and are committed to contributing positively to the team.
✨Ask Thoughtful Questions
Prepare some questions about the role and the company culture. This shows that you're engaged and serious about the position. You might ask about how they measure success in the store or what opportunities there are for personal development.
