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- Tasks: Be a Brand Ambassador, delivering exceptional customer experiences and styling advice.
- Company: Moss, a leading menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and ongoing development opportunities.
- Why this job: Join a creative team, make an impact, and elevate customer experiences every day.
- Qualifications: Retail or customer service experience, strong fashion knowledge, and excellent communication skills.
- Other info: Dynamic work environment with a focus on personal growth and sustainability.
The predicted salary is between 24000 - 36000 £ per year.
1 day ago Be among the first 25 applicants
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know‑how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role
You will be a true Brand Ambassador who will be able to interact easily with a variety of customers. You will be a natural promoter of customer service excellence, a key contributor to the customer’s journey and experience in‑store, displaying knowledge and experience across product, store systems and processes. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity, supporting the store management with specific responsibilities.
Key Responsibilities
- As a supervisory member of the team, you will lead and empower your colleagues, ensuring our customers are at the heart of everything we do.
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice to support your DM & SM.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- You will actively seek opportunities to improve store performance and provide the best customer experience, improving service based on feedback from Feefo and Mystery Shops and other tools and resources.
- You will assist store management by taking ownership of stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
- As a supervisory member of the team, you will be accountable for opening and closing the store in the absence of management.
- Cashier balancing at the end of the day and ensuring correct procedures are followed.
What You\’ll Need to Succeed
Technical
- Prior experience in retail, hospitality, or customer service.
- Possesses excellent knowledge of fashion trends and industry standard.
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
- Knowledge in Data Analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
About You
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self‑improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, enriched by emotional intelligence, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand\’s presence.
- Consistently embodies Moss\’s core values and behavioural competencies in daily responsibilities and interactions.
Benefits
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco‑friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
Seniority Level
Associate
Employment Type
Part‑time
Job Function
Sales and Customer Service
Industries
Retail Apparel and Fashion
Referrals increase your chances of interviewing at Moss by 2x
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.
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Keyholder employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Moss's history, values, and product offerings. This way, you can show off your passion for the brand and how you can contribute to its mission of styling individuals for moments that matter.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers in-store. Role-play scenarios where you provide styling advice or handle customer queries. This will help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Show off your personal style! Since Moss is all about fashion, make sure your outfit reflects the brand's aesthetic. This not only demonstrates your understanding of their style but also gives you a chance to express yourself as a potential brand ambassador.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Keyholder
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Share any relevant experiences or insights that show you understand the latest trends and how they relate to our brand. We want to see your personality and style!
Highlight Customer Service Skills: Make sure to emphasise your customer service experience. Talk about times you've gone above and beyond to help customers, as this role is all about creating exceptional experiences. We value those who can connect with customers and make their shopping journey memorable.
Be Specific About Your Experience: Don't just list your previous jobs; dive into what you did in those roles! Use examples that demonstrate your ability to lead a team, manage stock, or use sales data effectively. We love seeing how your past experiences can contribute to our success at Moss.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the Moss family!
How to prepare for a job interview at Moss
✨Know Your Stuff
Make sure you brush up on your knowledge of fashion trends and the services Moss offers, like Hire and Custom Made. Being able to discuss these confidently will show that you're genuinely interested in the brand and can provide valuable insights to customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your dedication to customer service excellence will resonate well with the interviewers, as they value someone who puts customers at the heart of everything.
✨Embrace the Brand's Values
Familiarise yourself with Moss's core values and think about how you embody them in your daily life. During the interview, share specific instances where you've demonstrated creativity, collaboration, or agility in your previous roles.
✨Ask Thoughtful Questions
Prepare some insightful questions about the store's performance metrics or how they gather customer feedback. This shows that you're not only interested in the role but also keen on contributing to the store's success and improving customer experiences.
