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- Tasks: Be a Brand Ambassador, delivering exceptional customer experiences and leading your team.
- Company: Moss is a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, bonus schemes, and support for commuting and fitness.
- Why this job: Join a creative, collaborative culture focused on personal growth and sustainability.
- Qualifications: Prior retail or customer service experience and a passion for fashion are essential.
- Other info: This role requires the right to work in the UK; visa sponsorship is not available.
The predicted salary is between 24000 - 36000 £ per year.
3 days ago Be among the first 25 applicants
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role:
You will be a true Brand Ambassador who will be able to interact easily with a variety of customers. You will be a natural promoter of customer service excellence, a key contributor to the customer’s journey and experience in-store, displaying knowledge and experience across product, store systems and processes. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity, supporting the store management with specific responsibilities.
Key Responsibilities:
- As a supervisory member of the team, you will lead and empower your colleagues, ensuring our customers are at the heart of everything we do.
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice to support your DM & SM.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- You will actively seek opportunities to improve store performance and provide the best customer experience, improving service based on feedback from Feefo and Mystery Shops and other tools and resources.
- You will assist store management by taking ownership of stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
- As a supervisory member of the team, you will be accountable for opening and closing the store in the absence of management.
- Cashier balancing at the end of the day and ensuring correct procedures are followed.
What You\’ll Need to Succeed:
Technical:
- Prior experience in retail, hospitality, or customer service.
- Possesses excellent knowledge of fashion trends and industry standard.
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
- Knowledge in Data Analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self–improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, enriched by emotional intelligence, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand\’s presence.
- Consistently embodies Moss\’s core values and behavioural competencies in daily responsibilities and interactions.
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn
Seniority Level
- Associate
Employment Type
- Part-time
Job Function
- Sales and Customer Service
Industries
- Retail Apparel and Fashion
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Keyholder employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder
✨Tip Number 1
Familiarise yourself with Moss's brand values and customer service philosophy. Understanding their commitment to sustainability and customer experience will help you align your responses during interviews, showcasing how you can embody their ethos.
✨Tip Number 2
Brush up on your knowledge of current fashion trends and the services offered by Moss, such as custom tailoring and hire options. Being able to discuss these topics confidently will demonstrate your passion for the brand and your ability to engage customers effectively.
✨Tip Number 3
Prepare examples from your previous work experience that highlight your customer service skills and ability to work collaboratively in a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making them clear and impactful.
✨Tip Number 4
Network with current or former employees of Moss if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate who truly understands the brand.
We think you need these skills to ace Keyholder
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Keyholder role at Moss. Familiarise yourself with their vision and values, as well as the specific responsibilities outlined in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in retail, customer service, or hospitality. Emphasise your knowledge of fashion trends and any previous supervisory roles to align with what Moss is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of their customer service ethos. Use specific examples from your past experiences to demonstrate how you embody their core values.
Showcase Your Communication Skills: In your application, highlight your communication abilities and emotional intelligence. Provide examples of how you've successfully built relationships with customers and colleagues in previous roles.
How to prepare for a job interview at Moss
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion trends and the menswear industry during the interview. Share your personal style and how it aligns with Moss's aesthetic, as this will demonstrate your genuine interest in the brand.
✨Demonstrate Customer Service Excellence
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your ability to listen to customers, understand their needs, and offer tailored advice, as this is crucial for a Keyholder position.
✨Familiarise Yourself with Store Systems
Brush up on your knowledge of POS systems and inventory management. Being able to discuss your experience with cash handling and stock control will show that you're ready to take on the responsibilities of the role.
✨Emphasise Team Collaboration
Since the role involves leading and empowering colleagues, be prepared to talk about your teamwork experiences. Share how you've successfully collaborated with others to achieve common goals, which aligns with Moss's values of trust and collaboration.