Human Resources Assistant

Permanent | Hybrid (3 Days Office / 2 Days Home)

About the Role

We are looking for a proactive and detail-oriented HR Assistant to join our People team and support the smooth running of HR operations across the business.

This is a varied and fast-paced role that combines HR administration with employee relations support. Working closely with HR Business Partners, Store Managers and key stakeholders, you will play an important role in delivering an excellent colleague experience throughout the employee lifecycle.

This is an excellent opportunity for someone early in their HR career who enjoys building relationships, managing multiple priorities and ensuring processes are delivered accurately and efficiently.

What You'll Be Doing

• Supporting the employee lifecycle from onboarding through to offboarding, ensuring all HR administration is completed accurately and on time.
• Managing new starter processes, including right to work checks, contracts and HR system updates.
• Supporting low-level employee relations cases, including absence management, timekeeping and policy compliance.
• Providing administrative support for more complex employee relations matters, including note-taking and case management.
• Acting as a first point of contact for HR-related queries from colleagues, managers and external stakeholders.
• Maintaining accurate employee records and ensuring data integrity within the HR system.
• Managing contract changes, probation administration and family-friendly leave documentation.
• Supporting payroll processes by ensuring accurate colleague information is provided in a timely manner.
• Producing HR reports and providing administrative support for HR projects and initiatives.
• Helping to support employee engagement, talent and inclusion activities across the business.
• Managing the HR inbox and ensuring enquiries are responded to within agreed service levels.
• Supporting the delivery and promotion of the Moss Way culture across the organisation.

What We’re Looking For

• Previous experience in an HR Administration, HR Assistant or similar people support role.
• Knowledge of HR processes and employee lifecycle administration.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Excellent attention to detail and commitment to maintaining accurate records.
• Strong communication skills with the confidence to engage with colleagues at all levels.
• Experience using HR systems and Microsoft Office, particularly Excel and PowerPoint.
• Ability to handle confidential information with professionalism and discretion.
• A proactive and customer-focused approach to problem solving.

About You

You will be an organised and enthusiastic HR professional who enjoys delivering excellent service and supporting colleagues across the business.

You thrive in a fast-paced environment, take pride in getting the details right, and are comfortable balancing administrative responsibilities with employee-facing support. Most importantly, you bring a positive, collaborative approach and a genuine passion for people and delivering a great employee experience.

• 70% colleague discount across all Moss stores.
• Season Ticket Loan.
• Cycle to Work Scheme.
• Discounted PureGym membership.
• Life Insurance.
• Ongoing learning and development opportunities.
• Access to Moss Learning, our online learning platform.
• Employee Hub providing access to benefits, wellbeing and recognition programmes.
• New Baby Gift.

Please Note

This role operates under our Hybrid Working Policy, which requires a minimum of three days per week in the office and two days working from home.

Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application.

If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.