At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Join a stylish brand that values creativity and customer service.
- Benefits: Enjoy a 70% discount, bonuses, and ongoing development opportunities.
- Other info: Dynamic environment with great career growth and team rewards.
- Why this job: Be a brand ambassador and make a real impact in-store.
- Qualifications: Experience in retail or customer service with a passion for fashion.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of the Role
You will be a true Brand Ambassador who will be able to interact easily with a variety of customers. You will be a natural promoter of customer service excellence, a key contributor to the customer’s journey and experience in store, displaying knowledge and experience across product, store systems and processes. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity, supporting the store management to hold the store in their absence.
Key Responsibilities
- As a supervisory member of the team, you will lead and empower your colleagues, ensuring our customers are at the heart of everything we do.
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively listening, and confidently offering individual bespoke advice.
- You achieve high productivity and motivate colleagues to seize each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice to support your DM & SM.
- You support management to train store colleagues, utilising the business tools and resources to drive success and encourage peer trust.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- You will actively seek opportunities to improve store performance and provide the best customer experience, improving service based on feedback from Feefo, Mystery Shops and other tools and resources.
- You will assist store management by taking ownership of stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
- You will be accountable for opening and closing the store in the absence of management. Cashier balancing at the end of the day and ensuring correct procedures are followed.
What You’ll Need to Succeed
- Prior experience in retail, hospitality, or customer service.
- Possesses excellent knowledge of fashion trends and industry standard.
- Familiarity with POS Systems, cash tills, credit card processing, and inventory management systems.
- Knowledge in Data Analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
About You
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self‑improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, enriched by emotional intelligence, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
- Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Employee Benefits
- 70% discount across all our stores.
- Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- We recognise and reward successful referrals for Managers with a £500 bonus.
- Financial support for commuting.
- Encouraging eco‑friendly travel.
- Discounted Gym Membership with PureGym.
- Providing peace of mind for colleagues.
- Ongoing Development tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- Celebrating important personal milestones of colleagues.
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Team Leader in Guildford employer: Moss
Moss is an exceptional employer that prioritises employee growth and well-being, offering a generous 70% discount across all stores, a rewarding bonus scheme, and tailored development opportunities from day one. Our vibrant work culture fosters collaboration and empowers team leaders to inspire their colleagues while delivering outstanding customer experiences. Located in a dynamic retail environment, we provide unique benefits such as a Cycle to Work Scheme and discounted gym memberships, ensuring our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Guildford
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Moss's values and customer service approach. This way, you can show how your experience aligns with their mission and how you can be a true Brand Ambassador.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you’ve gone above and beyond for customers in the past.
✨Tip Number 3
Dress to impress! Since you’ll be representing the brand, make sure your outfit reflects the aesthetic of Moss. A polished look not only boosts your confidence but also shows you understand the brand’s image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
We think you need these skills to ace Team Leader in Guildford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service and the brand shine through. We want to see how you connect with our values and how you can bring that energy to the team!
Tailor Your Experience:Make sure to highlight your relevant experience in retail or customer service. We love seeing how your past roles have prepared you to be a fantastic Team Leader who can empower colleagues and enhance the customer journey.
Be Specific:Use specific examples to demonstrate your skills and achievements. Whether it’s a time you exceeded sales targets or improved customer satisfaction, we want to hear about it! This helps us understand how you can contribute to our store's success.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Moss
✨Know Your Brand
Before the interview, dive deep into the brand's values and aesthetic. Understand what makes Moss unique and how you can embody that in your role as a Team Leader. This will not only show your passion but also help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you actively listened to their needs and provided tailored solutions. This aligns perfectly with the role's focus on delivering exceptional customer experiences.
✨Demonstrate Leadership Qualities
Think of instances where you've led a team or empowered colleagues. Be ready to discuss how you motivate others and contribute to a positive work environment. This is crucial since you'll be supporting management and leading your team in their absence.
✨Familiarise Yourself with Data Analytics
Brush up on how to leverage sales and performance data to enhance customer experiences. Be prepared to discuss how you would use insights to drive store success. This knowledge will set you apart as someone who can contribute to the overall performance of the store.
