At a Glance
- Tasks: Deliver exceptional customer experiences and promote our stylish menswear.
- Company: Moss, a leading menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and ongoing development opportunities.
- Other info: Join a collaborative team that values creativity and personal growth.
- Why this job: Be a brand ambassador and help customers look their best for every occasion.
- Qualifications: Strong communication skills and a passion for fashion are essential.
The predicted salary is between 24000 - 36000 £ per year.
About Us: 16 Hours Location: Caledonia Park, Gretna Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You’ll Need to Succeed:
- Technical: Basic Product Knowledge involves understanding the features, benefits, and products available in the store. POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You: Reflects the aesthetic of Moss through personal style and presentation. Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand. Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence. Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search LifeatMoss or TailorYourCareer on LinkedIn. Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Locations
Sales Associate in Gretna, Scotland employer: Moss
Moss is an exceptional employer that values creativity, collaboration, and personal growth, making it a fantastic place for Sales Associates to thrive. Located in Caledonia Park, Gretna, employees enjoy a generous 70% discount, a rewarding bonus scheme, and tailored development opportunities from day one, all within a supportive work culture that prioritises customer experience and team success. With a commitment to sustainability and a rich heritage in tailoring, Moss empowers its staff to make meaningful contributions while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate in Gretna, Scotland
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Moss's values, products, and services. This way, when you walk into that interview, you can show off your passion and knowledge, making you a standout candidate.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to nail down how you'd interact with customers. Remember, as a Sales Associate, you'll be the face of Moss, so showing you can deliver exceptional service is key.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Moss team. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Associate in Gretna, Scotland
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your style and how it aligns with our brand – after all, we’re all about ‘Styling individuals for moments that matter’.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or retail. We love candidates who can demonstrate their ability to connect with customers and provide exceptional service. Use specific examples to show how you've gone above and beyond in previous roles!
Be Passionate About Our Brand:Express your enthusiasm for Moss and what we stand for. Mention our values and how they resonate with you. We’re looking for someone who embodies our core values and is excited to be a part of our team – so don’t hold back on your passion!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Moss
✨Know Your Product
Familiarise yourself with the range of services Moss offers, from hire to custom-made pieces. Being able to discuss the features and benefits of these products will show your passion and knowledge, making you a more credible candidate.
✨Embrace the Brand's Values
Understand and embody Moss's core values in your responses. Show how you can contribute to a collaborative and agile environment, and how you can enhance customer relationships by reflecting the brand's aesthetic through your personal style.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This is crucial for a Sales Associate role, as it shows you can identify customer needs and provide tailored advice, which is key to delivering an exceptional customer experience.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in-store, such as handling difficult customers or maximising sales opportunities. Prepare specific examples from your past experiences that highlight your problem-solving skills and dedication to customer service excellence.
