Why This Role Is Different
This isn’t just about running a store
This is about:
- Leading a team to deliver exceptional service and results
- Driving performance through culture, not pressure
- Turning everyday interactions into memorable moments
- Building confidence—across your team, your customers, and yourself
What You’ll Be Doing
You’ll be at the heart of the store experience:
- Creating standout customer moments – ensuring every interaction reflects
- Creating standout customer moments – ensuring the Moss Way is delivered consistently
- Driving results naturally – leading sales and KPIs through strong leadership
- Leading and developing your team – building engagement, performance, and future leaders
- Keeping the store sharp and inspiring – ensuring excellence across operations and standards
- Owning commercial performance – using data and insight to drive decisions
- Learning constantly – evolving your leadership, commercial thinking, and impact
Who This Is Perfect For
For experienced leaders who bring both capability and presence
You’ll thrive here if you:
- Enjoy leading people and building high-performing teams
- Bring energy, confidence, and accountability
- Want to own and shape your store
You’ll love this role if you:
- Want to lead through people, not just process
- Want to lead through culture and people
- Take pride in delivering both service and commercial success
- Enjoy developing future leaders
- Are ready to grow within a brand that recognises and rewards you
What You Bring
- A natural ability to lead, inspire, and influence
- A passion for delivering results through people
- Curiosity about style, trends, and commercial success
- A team-first mindset with a positive, can‑do attitude
What You’ll Get
- Competitive salary + performance incentives
- Real career progression opportunities
- Ongoing training and development
- A culture that celebrates individuality and energy
- Recognition for your contribution—not just your results
