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- Tasks: Lead store performance and inspire your team to deliver exceptional customer experiences.
- Company: Moss is a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and support for commuting and fitness.
- Why this job: Join a collaborative culture focused on creativity, growth, and making a positive impact.
- Qualifications: Retail management experience and strong people skills are essential for success.
- Other info: This role requires the right to work in the UK; visa sponsorship is not available.
The predicted salary is between 30000 - 42000 £ per year.
4 weeks ago Be among the first 25 applicants
Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact. Embracing our values strengthens.
Purpose of the Role:
You are an inspirational role model who plays a key role assisting the Store Manager leading all aspects of store performance. You will continually guide, motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey creating an environment to succeed. You are an ambassador for the Brand, an expert in product, systems and processes a strong background in retail management. You will possess people skills and a high level of operational efficiency and commercially drive the business forward.
Key Responsibilities:
- As a leader of the store, you showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You support the Store Manager in driving high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour.
- You will support the Store Manager by leading and developing the team; conducting regular coaching and feedback sessions, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
- You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
- Actively follow the People processes and support the colleague lifecycle from recruitment, onboarding, employee relations, and absence management in collaboration with People Team.
- You will be proactive with recruitment of Sales Associates and collaborate with the People Team for recruitment of Key Holders and Team Leaders.
- Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
- You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
- Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you recognise this as integral to the Customer experience.
What You\’ll Need to Succeed:
Technical:
- Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
- Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
- Experienced in creating diverse and brand-aligned visual displays.
- Understanding of retail business growth strategies.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
- Possesses emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
- Consistently embodies Moss\’s core values and behavioural competencies in daily responsibilities and interactions.
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedInMoss
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Contract
Job function
-
Job function
Sales, Customer Service, and Management
-
Industries
Retail and Retail Apparel and Fashion
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Deputy Manager employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Familiarise yourself with Moss's brand values and customer service philosophy. Understanding how they prioritise customer experience will help you demonstrate your alignment with their mission during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and developed a team in previous roles. Highlighting your ability to create a high-performance culture will resonate well with the hiring managers.
✨Tip Number 3
Research current fashion trends and how they relate to Moss's offerings. Being able to discuss these insights during your interview will demonstrate your passion for the industry and your readiness to contribute to the brand's success.
✨Tip Number 4
Prepare to discuss how you can leverage data analytics to drive store performance. Having concrete examples of how you've used data to inform decisions in past roles will set you apart as a candidate who can contribute to Moss's growth.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Moss's vision and values. Familiarise yourself with their approach to customer service and sustainability, as this will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in retail management and customer service. Provide specific examples of how you've successfully led teams or improved store performance in previous roles.
Showcase Your Skills: Make sure to highlight your people skills, operational efficiency, and ability to drive business growth. Use quantifiable achievements to demonstrate your impact in past positions, such as sales increases or successful team development.
Craft a Compelling Cover Letter: Your cover letter should not only express your interest in the Deputy Manager position but also convey your understanding of Moss's brand and how you can contribute to their goals. Be sure to mention your alignment with their core values and your commitment to creating an exceptional customer experience.
How to prepare for a job interview at Moss
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll be expected to lead and motivate your team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to inspire and drive performance.
✨Understand the Brand Values
Moss places a strong emphasis on its core values. Familiarise yourself with these values and think about how you can embody them in your role. Be ready to discuss how you can contribute to a positive store culture.
✨Demonstrate Customer-Centric Thinking
The role requires a focus on delivering an outstanding customer experience. Prepare to share specific instances where you've gone above and beyond for customers, showcasing your commitment to service excellence.
✨Leverage Data-Driven Insights
Knowledge of data analytics is crucial for this position. Be prepared to discuss how you've used sales and performance data to inform decisions in previous roles, and how you plan to apply this at Moss.
