At a Glance
- Tasks: Lead and inspire the team to deliver exceptional customer experiences and drive store performance.
- Company: Moss, a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Competitive salary, employee discounts, and opportunities for personal development.
- Other info: Join a dynamic team focused on growth and making a positive impact.
- Why this job: Be a key player in a brand that values creativity, collaboration, and sustainability.
- Qualifications: Strong retail management experience and excellent people skills.
The predicted salary is between 30000 - 40000 € per year.
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact. Embracing our values strengthens.
Purpose of the Role: You are an inspirational role model who plays a key role assisting the Store Manager leading all aspects of store performance. You will continually guide, motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey creating an environment to succeed. You are an ambassador for the Brand and an expert in product, systems, and processes. With a strong background in retail management, you will possess people skills and a high level of operational efficiency to commercially drive the business forward.
Key Responsibilities:
- As a leader of the store, you showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You support the Store Manager in driving high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour.
- You will support the Store Manager by leading and developing the team; conducting regular coaching and feedback sessions, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial.
Deputy Manager employer: Moss
Moss is an exceptional employer that values creativity, collaboration, and sustainability, making it a fantastic place for individuals seeking to grow in the retail sector. With over 170 years of tailoring expertise, employees benefit from a supportive work culture that prioritises personal development and high performance, while also enjoying the unique opportunity to be part of a brand that truly cares about its people and customers. Located in a vibrant area, Moss offers a dynamic environment where team members can thrive and make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Get to know the company inside out! Research Moss's values, products, and customer experience. When you walk into that interview, show us you understand what makes our brand tick and how you can contribute to our vision.
✨Tip Number 2
Practice your people skills! As a Deputy Manager, you'll need to inspire and motivate your team. Role-play common scenarios with a friend or family member to build your confidence in leading discussions and providing feedback.
✨Tip Number 3
Showcase your retail management experience! Be ready to share specific examples of how you've driven performance and created a positive customer journey in previous roles. We want to hear about your successes and how you can replicate them at Moss.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to see your application and get you on our radar. Plus, it shows you’re serious about joining the Moss family!
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how much you care about delivering an outstanding customer experience and how you can embody our brand values.
Tailor Your CV:Make sure your CV is tailored to the Deputy Manager position. Highlight your retail management experience and any specific achievements that demonstrate your ability to lead a team and drive performance.
Be Authentic:We love authenticity! Don’t be afraid to show your personality in your application. Share your unique experiences and how they’ve shaped your approach to customer service and team leadership.
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Moss
✨Know the Brand Inside Out
Before your interview, dive deep into Moss's history, values, and product offerings. Understand their vision of styling individuals for moments that matter and be ready to discuss how you can embody this ethos in your role as Deputy Manager.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved store performance. Highlight how you’ve motivated colleagues and created a positive environment, aligning with Moss's focus on collaboration and high-performance culture.
✨Emphasise Customer-Centricity
Be ready to discuss how you prioritise customer experience in your work. Share specific strategies you've used to enhance customer satisfaction and how you would implement Moss's Essential Steps of Service to ensure every customer feels valued.
✨Data-Driven Decision Making
Familiarise yourself with how to use sales and customer data effectively. Be prepared to talk about how you've used data in the past to inform decisions and drive business success, showcasing your operational efficiency and commercial acumen.
