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For Companies At a Glance
- Tasks: Lead and inspire the team to deliver exceptional customer experiences in a dynamic retail environment.
- Company: Moss, a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and ongoing development opportunities.
- Why this job: Be a key player in shaping customer journeys and driving store success.
- Qualifications: Retail management experience and strong people skills are essential.
- Other info: Join a collaborative culture that values creativity and sustainability.
The predicted salary is between 28800 - 43200 £ per year.
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us this is about working collaboratively and using agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact.
Purpose of the Role
You are an inspirational role model who plays a key role assisting the Store Manager leading all aspects of store performance. You will continually guide, motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey creating an environment to succeed. You are an ambassador for the Brand and an expert in product, systems, and processes. With a strong background in retail management, you will possess people skills and a high level of operational efficiency to commercially drive the business forward.
Key Responsibilities
- Showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard.
- Support the Store Manager in driving high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour.
- Lead and develop the team; conducting regular coaching and feedback sessions, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- Maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
- Follow the People processes and support the colleague lifecycle from recruitment, onboarding, employee relations, and absence management in collaboration with the People Team.
- Be proactive with recruitment of Sales Associates and collaborate with the People Team for recruitment of Key Holders and Team Leaders.
- Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
- Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
- Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, recognising this as integral to the Customer experience.
What You'll Need to Succeed
- Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
- Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
- Experienced in creating diverse and brand-aligned visual displays.
- Understanding of retail business growth strategies.
About You
- Reflects the aesthetic of Moss through personal style and presentation.
- Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
- Possesses emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
- Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Employee Benefits
- 70% discount across all our stores.
- Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Recognise and reward successful referrals for Managers with a £500 bonus.
- Financial support for commuting.
- Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym.
- Providing peace of mind for colleagues.
- Ongoing Development tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- Celebrating important personal milestones of colleagues.
We are unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Deputy Manager employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Moss's values, products, and customer service approach. This way, when you walk into that interview, you can show off your passion and understanding of what makes Moss tick.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where Moss is present. Building relationships can give you insider info and might just land you a recommendation when it comes to applying through our website.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various retail scenarios, especially those related to customer service and team leadership. Show us you can embody the Moss Essential Steps of Service in real-life situations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for Moss!
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your love for retail shine through! Share specific examples of how you've created amazing customer experiences or led a team to success. We want to see that you’re not just looking for a job, but that you genuinely care about the craft and the people.
Tailor Your CV to Us: Make sure your CV reflects the skills and experiences that align with our values at Moss. Highlight your retail management experience and any achievements that demonstrate your ability to drive performance and create a positive environment. Remember, we’re all about collaboration and creativity!
Be Authentic in Your Cover Letter: Your cover letter is your chance to show us who you are beyond your CV. Share your personal style and how it aligns with Moss’s aesthetic. Talk about your journey in retail and what inspires you to be part of our team. Authenticity goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join the Moss family!
How to prepare for a job interview at Moss
✨Know Your Brand Inside Out
Before the interview, dive deep into Moss's history, values, and product offerings. Understand their commitment to sustainability and how they style individuals for various occasions. This knowledge will help you connect your experience with their mission during the interview.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led teams in the past, focusing on coaching, feedback, and creating a high-performance culture. Be ready to discuss how you can apply these skills at Moss.
✨Demonstrate Customer-Centric Thinking
Moss places a strong emphasis on customer experience. Think of specific instances where you've put customers first and how that impacted sales or satisfaction. Be prepared to share your approach to delivering bespoke advice and enhancing the customer journey.
✨Utilise Data to Drive Decisions
Familiarise yourself with how data analytics can inform retail strategies. Be ready to discuss how you've used sales and performance insights in previous roles to improve operations and customer experiences. This will show your analytical mindset and alignment with Moss's goals.
