At a Glance
- Tasks: Engage customers, identify upsell opportunities, and provide strategic guidance for success.
- Company: Moss is a dynamic SaaS scale-up revolutionising spend management for SMBs across Europe.
- Benefits: Enjoy top compensation, equity, remote work options, and a generous learning budget.
- Other info: Be part of a diverse team with 250+ members from over 40 nationalities.
- Why this job: Join a fast-paced culture focused on impact, growth, and career acceleration.
- Qualifications: Experience in a commercial role, fluent in English, and a customer-centric mindset required.
The predicted salary is between 36000 - 60000 £ per year.
At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.
Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIn's Top Startups, we’re here to help propel your career and together, make Moss a lasting success.
Join our Customer Success team, where you will focus on driving SaaS revenue growth through proactive customer engagement. While leveraging data insights, you will proactively identify upsell opportunities and mitigate churn risks. Your strategic guidance and deep product knowledge will be essential in helping customers unlock new value of our product and set them up for success.
Your responsibilities
Here’s a bit more on what you can expect to be doing day-to-day:
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Drive customer engagement - through building and nurturing value-creating and scalable relationships, you develop a deep understanding of your clients’ and their finance goals. You guide and consult with them in order to drive their engagement and the activation of all the spend management features.
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Upsell -you leverage your deep understanding of both the product and your customer's needs to identify new business opportunities, as well as product and feature optimisation initiatives to increase value for existing accounts.
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Measure success and provide data insights - with the use of specific KPIs you aim to achieve and monitor revenue trajectory through, for example, key metrics such as spend engagement, SaaS uplift and renewals.
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Act as Product ambassador - working closely with internal stakeholders, you compile and communicate client feedback and act in an advisory capacity on current and future product features.
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Thrive for process excellence - you aim for continuous improvement, designing and delivering upon the client journey touchpoints that will increase customer satisfaction and contribute towards long-term retention.
About you
We think you’ll need the following experience and qualifications to succeed in the role:
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Proven experience in a proactive commercial-centric role, ideally in a B2B setting.
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Prior experience with upselling products and product features to existing clients.
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Fluent in English (C2)..
In addition, here are the skills and attributes we are looking for:
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Customer obsessed - You empathize with the needs and pain points of the customer and provide a flawless experience.
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Commercially minded - You are able to demonstrate continuous value to customers, leveraging new business opportunities and can confidently negotiate pricing, contracts and add-ons.
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Clear communicator - You are able to communicate complex topics to a range of audiences in a clear, concise and expert manner.
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Analytical mindset - You are able to read, interpret and leverage data to prioritize customers, solve complex problems, identify upsell opportunities and retain customer happiness. You can recognise problems before they arise, and you challenge the status quo.
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Expert Operator -You are able to manage multiple requests at the same time and prioritize accordingly. You have a structured way of working, employing efficiency and effectiveness in your day-to-day tasks.
About Moss
Moss is the Finance AI platform for Europe's mid-sized businesses, giving companies real-time visibility and full control over their spend. By automating card issuing, invoice management and expenses, Moss simplifies financial workflows and frees finance and accounting teams from manual, administrative work.
Founded in Berlin and used by more than 5,000 businesses including Flink, Schufa, Gusto and Auto1, Moss has raised €200+ million to date and operates in Germany, the Netherlands, the UK and further EU markets. Moss is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures, A-Star and Portage.
We have a team of 300+ people from 50+ nationalities in 5 offices across Europe. Be part of a culture that thrives on impact and speed, where you can take bold moves, learn fast and accomplish more. We’re a place where you can fast track your career - here's what else to expect:
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Top-of-market compensation package, including equity.
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Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos.
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Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.
Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package).
By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Policy.
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Customer Success Manager (f/m/d) in London employer: Moss
Moss in Hove is an excellent employer that prioritises the growth and development of its team members, offering comprehensive training and a supportive work environment. With a focus on creating exceptional customer experiences, employees are encouraged to build connections and confidence, making every day rewarding. The competitive salary, performance incentives, and clear career progression opportunities further enhance the appeal of working at Moss, where personality and passion are truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (f/m/d) in London
✨Tip Number 1
Familiarise yourself with Moss's product offerings and the specific features that drive customer engagement. Understanding how these features can benefit clients will help you articulate value during conversations.
✨Tip Number 2
Network with current or former employees of Moss to gain insights into the company culture and expectations for the Customer Success Manager role. This insider knowledge can give you an edge in interviews.
✨Tip Number 3
Prepare examples from your past experience where you've successfully upsold products or improved customer satisfaction. Being able to share specific metrics or outcomes will demonstrate your capability in a commercial-centric role.
✨Tip Number 4
Stay updated on industry trends related to SaaS and customer success management. Showing that you are knowledgeable about the market can impress interviewers and highlight your commitment to the role.
We think you need these skills to ace Customer Success Manager (f/m/d) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer success and B2B environments. Emphasise any previous roles where you successfully upsold products or improved customer engagement.
Craft a Compelling Cover Letter:In your cover letter, express your passion for customer success and how your skills align with Moss's mission. Use specific examples to demonstrate your understanding of customer needs and your ability to drive SaaS revenue growth.
Showcase Analytical Skills:Highlight your analytical mindset by including examples of how you've used data to inform decisions or improve customer satisfaction in past roles. This will resonate well with the responsibilities outlined in the job description.
Demonstrate Communication Skills:Since clear communication is key for this role, consider including a brief example in your application that showcases your ability to convey complex information effectively to different audiences.
How to prepare for a job interview at Moss
✨Understand the Product Inside Out
Before your interview, make sure you have a solid grasp of Moss's products and services. Familiarise yourself with their features, benefits, and how they solve customer pain points. This knowledge will help you demonstrate your ability to act as a product ambassador during the interview.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you've successfully engaged with customers and driven value. Highlight how you've identified upsell opportunities and mitigated churn risks, as this aligns perfectly with the role's responsibilities.
✨Demonstrate Analytical Skills
Be ready to discuss how you've used data to inform your decisions in previous roles. Bring examples of KPIs you've tracked and how you've leveraged insights to improve customer satisfaction and drive revenue growth.
✨Communicate Clearly and Confidently
Practice articulating complex ideas in a simple manner. During the interview, focus on being concise and clear in your responses. This will showcase your ability to communicate effectively with diverse audiences, a key skill for the Customer Success Manager role.
