At a Glance
- Tasks: Engage colleagues with clear communication on business priorities and cultural initiatives.
- Company: Join a dynamic retail company focused on colleague experience and engagement.
- Benefits: Enjoy a 70% employee discount, gym membership discounts, and a cycle to work scheme.
- Other info: Collaborative role with excellent career growth opportunities in a supportive culture.
- Why this job: Make a real impact by connecting teams and enhancing colleague experiences.
- Qualifications: Strong communication skills and ability to manage multiple priorities in a fast-paced environment.
The predicted salary is between 40000 - 50000 £ per year.
The Colleague Communications Manager plays a key role in helping colleagues understand, engage and adopt key business priorities, change activity and cultural initiatives across both Retail and Head Office.
Working closely with the Head of People, L&D Manager and Retail teams, the role translates business priorities, learning, capability and transformation activity into clear, engaging and practical colleague communication that supports understanding, consistency and action across the business.
This is a hands-on role focused on delivering colleague communication and engagement activity that helps bring the Moss Way to life day-to-day, ensuring colleagues feel informed, connected and aligned during a period of continued business evolution and change.
- Moss Confidence
- the expertise and assurance we bring through service.
All of this is underpinned by our Values and brought to life through our Behaviours – Think Customer, Care Passionately, Act Authentically, Adapt Boldly.
By living the Moss Way every day, we create exceptional customer experiences and strong commercial results across the business.
- Internal Colleague Communication Strategy, Content and Delivery
- Deliver aligned communication plans that support Retail and Head Office priorities, supporting colleague understanding of key initiatives, change activity and Moss Way expectations.
- Create clear, engaging and practical communication for Retail teams and Head Office audiences, translating complex information into messaging that is easy to understand and act on.
- Manage internal communication channels including The Thread and colleague bulletins, in a timely, relevant and appropriate way for both Retail and Head Office audiences.
- Partner closely with teams including Branding and Talent to align and deliver joined-up colleague ensure communication across the business.
- Develop practical communication toolkits, FAQs and leader briefing materials that support consistency, engagement and adoption across the business.
- Support Head Office stakeholders in delivering clear and effective colleague communication, providing guidance, templates and editing input where required.
- Stakeholder Partner and Communication Support
- Partner closely with the Head of People, L&D Manager and wider business stakeholders to support colleague facing communication and engagement activity.
- Work with senior stakeholders to align communication priorities, sequencing and tone across colleague communication activity.
- Work closely with Retail partners to ensure communication is practical, well-timed and relevant for fast-paced store environments.
- Connect Head Office functions and Retail teams through joined up communication that improves clarity, consistency and colleague understanding.
- Support Head Office project teams in planning communication activity; Retail and Head Office Engagement
- Deliver colleague engagement activity that strengthens connection, understanding and alignment across Retail and Head Office teams.
- Manage the engagement calendar across the business, partnering with stakeholders to deliver meaningful events and programmes that reinforce the Moss Way and colleague experience.
- Support colleague recognition programmes, reward schemes, internal events and engagement activities, strengthening culture, connection and the colleague experience.
- Partner with the People Team to support colleague communication and engagement activity linked to wellbeing, benefits and wider people initiatives.
Manage the colleague communication calendar across Retail and Head Office, ensuring all activity is coordinated, timely and aligned.
- Maintain clear communication standards and processes, using the right channels at the right time with appropriate consistency.
- Continuously improve communication tools and processes to deliver clear, accessible and easy to navigate colleague information.
Gather colleague feedback across Retail and Head Office to continuously improve communication effectiveness and engagement.
- Identify communication gaps, challenges and colleague pain points, recommending practical improvements where needed.
- Coordinate colleague engagement and pulse surveys, supporting the business in gathering meaningful colleague insight and feedback.
- Track and report on communication and engagement activities using insight and feedback to refine future approaches.
A colleague communication and engagement role focused on supporting Retail and Head Office teams through clear, practical and engaging communication.
- A collaborative role working closely with People, L&D, Retail and Head Office teams to ensure colleague communication is aligned, timely and relevant.
- A role suited to someone who enjoys working in a fast-paced, evolving retail environment and is confident managing multiple priorities and stakeholders.
Not an external communications, PR or employer brand role.
- Not a standalone culture, reward or events management position.
- Not a senior transformation leadership role or business-wide change ownership position.
- Not responsible for issuing operational Retail instruction, which remains within the Retail Operations structure
Employee Discount: 70% discount across all our stores.
Season Ticket Loan: Financial support for commuting.
Cycle to Work Scheme: Encouraging eco-friendly travel.
Discounted Gym Membership with Pure
Gym: Life Insurance: Access to Moss Learning: An online learning platform for skill enhancement.
Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
New Baby Gift: Celebrating important personal milestones of colleagues.
Our hybrid policy requires a minimum of 3 days in the office.
Unfortunately, we are not able to support visa applications or future sponsorship.
StudySmarter Expert Advice🤫
We think this is how you could land Colleague Communications & Engagement Manager in City of London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Moss!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Moss.
We think you need these skills to ace Colleague Communications & Engagement Manager in City of London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Moss. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Moss and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Moss. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Moss's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Moss
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Moss.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Moss will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Moss and how you would contribute to adapting HR strategies.
