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- Tasks: Be a Brand Ambassador, delivering exceptional customer experiences and promoting our services.
- Company: Moss is a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and support for commuting and fitness.
- Why this job: Join a collaborative team that values creativity and personal growth while making a positive impact.
- Qualifications: Basic product knowledge and familiarity with POS systems are essential; strong communication skills are a must.
- Other info: Access ongoing development and an online learning platform to enhance your skills.
About Us: Our Vision is to be admired for our craft, experience, and sustainability. Today Moss is more than a menswear brand; we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us, this is about working collaboratively and using agility to achieve success whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience in-store, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPIs, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPIs.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You'll Need to Succeed:
Technical: Basic Product Knowledge involves understanding the features, benefits, and products available in the store. POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You: Reflects the aesthetic of Moss through personal style and presentation. Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand. Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence. Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.
Cashier employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cashier
✨Tip Number 1
Familiarise yourself with Moss's product range and services. Understanding the features and benefits of what you’ll be selling will not only boost your confidence but also help you engage customers effectively.
✨Tip Number 2
Showcase your personal style that reflects the aesthetic of Moss. When you embody the brand's image, it demonstrates your passion and makes you a more relatable ambassador for customers.
✨Tip Number 3
Practice your communication skills. Being able to inspire and guide customers is crucial, so consider role-playing scenarios with friends or family to enhance your ability to connect with a diverse range of people.
✨Tip Number 4
Research the company culture and values. Understanding Moss’s commitment to sustainability and customer service excellence will help you align your responses during interviews and demonstrate your fit within the team.
We think you need these skills to ace Cashier
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Moss's vision and values. Familiarise yourself with their commitment to customer service excellence and how they position themselves in the menswear market.
Tailor Your CV: Highlight relevant experience that showcases your customer service skills and ability to engage with a diverse range of customers. Emphasise any previous roles where you demonstrated product knowledge or sales capabilities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the brand and how your personal style aligns with Moss's aesthetic. Mention specific examples of how you've exceeded customer expectations in past roles.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to inspire and build relationships. Use clear and engaging language to convey your enthusiasm for the position.
How to prepare for a job interview at Moss
✨Showcase Your Customer Service Skills
As a Cashier, you'll be the face of the brand. Prepare to discuss your previous customer service experiences and how you’ve gone above and beyond to ensure customer satisfaction. Think of specific examples where you turned a negative experience into a positive one.
✨Demonstrate Product Knowledge
Familiarise yourself with the products and services offered by Moss. Be ready to discuss how you would use this knowledge to enhance the customer experience. Showing that you understand the features and benefits of the products will impress your interviewers.
✨Embrace the Brand's Values
Moss values creativity, collaboration, and agility. During the interview, reflect on how your personal values align with these. Share examples of how you've worked collaboratively in the past or how you've adapted to changes in a fast-paced environment.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if Moss is the right fit for you.
