At a Glance
- Tasks: Engage with customers, provide styling advice, and ensure an exceptional in-store experience.
- Company: Moss is a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and support for commuting and fitness.
- Other info: Part-time role perfect for high school and college students looking to gain retail experience.
- Why this job: Be a Brand Ambassador in a creative, collaborative environment that values sustainability and personal growth.
- Qualifications: Basic product knowledge and outstanding communication skills are essential; passion for the brand is a must.
Moss Greater London, England, United Kingdom
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role:
You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience in-store, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You'll Need to Succeed:
Technical:
- Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
- Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Employee Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn
Seniority level
Entry level
Employment type
Part-time
Job function
Customer Service and Sales
Industries
Retail and Retail Apparel and Fashion
#J-18808-LjbffrBrent Cross - Sales Associate employer: Moss
Moss is an exceptional employer that values creativity, collaboration, and personal growth, making it a fantastic place for Sales Associates to thrive. With a generous employee discount, a rewarding bonus scheme, and tailored development opportunities, Moss fosters a supportive work culture that prioritises both individual and team success. Located in Brent Cross, employees benefit from a vibrant retail environment and access to various perks, including a cycle to work scheme and discounted gym memberships, ensuring a fulfilling and balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Brent Cross - Sales Associate
✨Tip Number 1
Familiarise yourself with Moss's product range and services. Understanding the features and benefits of what they offer will allow you to engage customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your dedication to providing an exceptional customer experience, which is crucial for a Sales Associate.
✨Tip Number 3
Research Moss's core values and think about how you can embody them in your interactions. Being able to articulate how you align with their vision will demonstrate your commitment to the brand and its culture.
✨Tip Number 4
Prepare to discuss your personal style and how it reflects the aesthetic of Moss. As a Brand Ambassador, your presentation matters, so be ready to explain how your style aligns with the brand's image.
We think you need these skills to ace Brent Cross - Sales Associate
Some tips for your application 🫡
Understand the Brand:Familiarise yourself with Moss's vision and values. Highlight how your personal style and customer service approach align with their mission of 'Styling individuals for moments that matter'.
Tailor Your CV:Emphasise any previous retail or customer service experience, particularly in fashion. Showcase your ability to engage with customers and provide bespoke advice, as this is crucial for the Sales Associate role.
Craft a Compelling Cover Letter:In your cover letter, express your passion for the brand and your understanding of their products. Mention specific examples of how you've exceeded customer expectations in past roles, demonstrating your commitment to service excellence.
Showcase Communication Skills:During the application process, ensure your written communication is clear and professional. This reflects your ability to inspire and guide customers, which is essential for the role of a Brand Ambassador at Moss.
How to prepare for a job interview at Moss
✨Showcase Your Customer Service Skills
As a Sales Associate, your ability to provide exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in the past, highlighting your communication skills and dedication to creating a positive experience.
✨Demonstrate Product Knowledge
Familiarise yourself with Moss's products and services, including Hire, Custom Made, and Retail options. Being able to discuss these confidently during the interview will show your enthusiasm for the brand and your readiness to assist customers effectively.
✨Embrace the Brand's Values
Moss values creativity, collaboration, and agility. Be prepared to discuss how you embody these values in your work. Share experiences where you've worked well in a team or adapted quickly to changes, as this aligns with their company culture.
✨Dress the Part
Reflect the aesthetic of Moss through your personal style. Dress smartly and in a way that represents the brand's image. This not only shows your understanding of the brand but also demonstrates your commitment to being a true Brand Ambassador.
