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For Companies At a Glance
- Tasks: Lead and inspire the store team to deliver exceptional customer experiences.
- Company: Moss, a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: 70% employee discount, generous bonuses, and ongoing development opportunities.
- Why this job: Be a key player in a dynamic retail environment and shape customer journeys.
- Qualifications: Experience in retail operations and a passion for fashion and customer service.
- Other info: Join a supportive team culture that values creativity and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us this is about working collaboratively and using agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact.
Purpose of the Role
You are an inspirational role model who plays a key role assisting the Store Manager leading all aspects of store performance. You will continually guide, motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey creating an environment to succeed. You are an ambassador for the Brand, an expert in product, systems and processes with a strong background in retail management. You will possess people skills and a high level of operational efficiency and commercially drive the business forward.
Key Responsibilities
- Showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard.
- Support the Store Manager in driving high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour.
- Lead and develop the team; conducting regular coaching and feedback sessions, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- Maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
- Follow the People processes and support the colleague lifecycle from recruitment, onboarding, employee relations, and absence management in collaboration with the People Team.
- Be proactive with recruitment of Sales Associates and collaborate with the People Team for recruitment of Key Holders and Team Leaders.
- Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
- Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
- Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, recognising this as integral to the Customer experience.
What You'll Need to Succeed
- Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
- Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
- Experienced in creating diverse and brand-aligned visual displays.
- Understanding of retail business growth strategies.
About You
- Reflects the aesthetic of Moss through personal style and presentation.
- Committed to continuous self‑improvement, efficient time management, multi‑tasking, and resilience in adapting to challenges.
- Possesses emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship‑building skills.
- Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Employee Benefits
- 70% discount across all our stores.
- Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Recognise and reward successful referrals for Managers with a £500 bonus.
- Financial support for commuting.
- Encouraging eco‑friendly travel.
- Discounted Gym Membership with PureGym.
- Providing peace of mind for colleagues.
- Ongoing Development tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn. Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Deputy Manager in Bedford employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Bedford
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they present themselves. This will help you tailor your answers and show that you're a great fit for Moss.
✨Tip Number 2
Practice your customer service skills! Since the role is all about creating an outstanding in-store experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your leadership skills! As a Deputy Manager, you'll be guiding a team, so come prepared with examples of how you've motivated others or improved team performance in previous roles. This will demonstrate your capability to drive success at Moss.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the store's goals or team dynamics. This shows your genuine interest in the role and helps you figure out if Moss is the right place for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Deputy Manager in Bedford
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! Share specific examples of how you've created amazing customer experiences or led a team to success. We want to see that you’re not just looking for a job, but that you genuinely care about the craft and the people.
Tailor Your CV to the Role: Make sure your CV is as bespoke as the suits we offer! Highlight your relevant experience in retail management and customer service, and don’t forget to mention any achievements that align with our values. This shows us you understand what we're all about at Moss.
Be Authentic: We love individuality, so be yourself in your application! Share your personal style and how it reflects the aesthetic of Moss. This helps us see how you could fit into our team and culture, making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture right there!
How to prepare for a job interview at Moss
✨Know Your Brand
Before the interview, dive deep into Moss's values and mission. Understand how they style individuals for moments that matter and be ready to discuss how your personal style aligns with their aesthetic. This shows genuine interest and helps you connect with the brand.
✨Showcase Your People Skills
As a Deputy Manager, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led teams in the past, focusing on coaching and developing others. Highlight your emotional intelligence and relationship-building skills during the interview.
✨Be Data Savvy
Familiarise yourself with retail analytics and how to leverage sales data to improve customer experiences. Be prepared to discuss specific instances where you've used data to drive store success or enhance customer satisfaction. This will demonstrate your operational efficiency.
✨Visual Merchandising Matters
Since visual merchandising is integral to the customer experience, think about your past experiences creating engaging displays. Bring ideas to the table on how you would maintain high standards at Moss, showcasing your creativity and understanding of brand alignment.
