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- Tasks: Drive customer engagement and identify upsell opportunities in a dynamic SaaS environment.
- Company: Join Moss, a fast-growing SaaS scale-up with a vibrant culture.
- Benefits: Top compensation, equity options, learning budget, and flexible work arrangements.
- Why this job: Make a real impact while fast-tracking your career in a supportive team.
- Qualifications: Experience in B2B roles, fluent in English, and a passion for customer success.
- Other info: Be part of a diverse team across Europe, driving innovation in spend management.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Join our Customer Success team, where you will focus on driving SaaS revenue growth through proactive customer engagement.
Your responsibilities include:
- Drive customer engagement - through building and nurturing value-creating and scalable relationships, you develop a deep understanding of your clients’ finance goals.
- Upsell - leverage your deep understanding of both the product and your customer’s needs to identify new business opportunities.
- Measure success and provide data insights - aim to achieve and monitor revenue trajectory through key metrics such as spend engagement, SaaS uplift and renewals.
- Act as Product ambassador - compile and communicate client feedback and act in an advisory capacity on current and future product features.
- Thrive for process excellence - design and deliver upon the client journey touchpoints that will increase customer satisfaction and contribute towards long-term retention.
About you:
We think you’ll need the following experience and qualifications to succeed in the role:
- Proven experience in a proactive commercial-centric role, ideally in a B2B setting.
- Prior experience with upselling products and product features to existing clients.
- Fluent in English (C2).
In addition, here are the skills and attributes we are looking for:
- Customer obsessed - You empathize with the needs and pain points of the customer and provide a flawless experience.
- Commercially minded - You can demonstrate continuous value to customers and confidently negotiate pricing, contracts and add-ons.
- Clear communicator - You can communicate complex topics to a range of audiences in a clear, concise and expert manner.
- Analytical mindset - You can read, interpret and leverage data to prioritize customers and solve complex problems.
- Expert Operator - You can manage multiple requests at the same time and prioritize accordingly.
About Moss:
Moss is a SaaS scale-up founded in Berlin, with a team of 300+ people from 50+ nationalities in 5 offices across Europe. Our ambition is bold: to power every SMB’s spend across Europe - fully digital, AI-driven, and seamlessly integrated for complete control. To date, over 5000 businesses in Germany, Netherlands and the UK use Moss’ leading spend management product.
We’re a place where you can fast track your career - here’s what else to expect:
- Top-of-market compensation package, including equity.
- Vibrant offices that fuel collaboration and connection.
- Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.
By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Policy.
Account Manager (German Speaker) employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (German Speaker)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how you can contribute to their goals. This will help you stand out and show that you’re genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of Account Manager. Highlight your customer-centric approach and any upselling successes you've had in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Moss and being part of our exciting journey.
We think you need these skills to ace Account Manager (German Speaker)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in B2B settings and any upselling successes you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer obsession and analytical mindset. Tell us why you're excited about Moss and how you can help drive SaaS revenue growth.
Showcase Your Communication Skills: In your application, demonstrate your ability to communicate complex ideas clearly. Whether it's through your CV or cover letter, we want to see how you can convey information effectively to different audiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Moss
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Moss's spend management product. Familiarise yourself with its features and how they can benefit customers. This will help you demonstrate your expertise and show that you're ready to act as a product ambassador.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you've successfully engaged with clients and identified upsell opportunities. Highlight how you empathised with their needs and provided tailored solutions. This will illustrate your customer obsession and ability to drive engagement.
✨Be Data-Driven
Brush up on key performance indicators (KPIs) relevant to SaaS revenue growth. Be ready to discuss how you've used data insights in previous roles to measure success and inform your strategies. This will showcase your analytical mindset and ability to leverage data for customer satisfaction.
✨Practice Clear Communication
Since you'll need to communicate complex topics clearly, practice explaining your past projects or experiences in a concise manner. Use simple language and avoid jargon. This will help you convey your ideas effectively during the interview and demonstrate your communication skills.