At a Glance
- Tasks: Drive customer engagement and identify upsell opportunities to boost SaaS revenue growth.
- Company: Join Moss, a dynamic SaaS scale-up with a diverse team across Europe.
- Benefits: Top compensation, equity options, learning budget, and flexible work-from-abroad days.
- Other info: Collaborative culture with opportunities for continuous learning and growth.
- Why this job: Make a real impact in a fast-paced environment while advancing your career.
- Qualifications: Experience in commercial roles, upselling, and fluent English required.
The predicted salary is between 50000 - 60000 £ per year.
At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIn's Top Startups, we’re here to help propel your career and together, make Moss a lasting success. Join our Customer Success team, where you will focus on driving SaaS revenue growth through proactive customer engagement.
While leveraging data insights, you will proactively identify upsell opportunities and mitigate churn risks for your portfolio of customers. Your strategic guidance and deep product knowledge will be essential in helping customers unlock new value of our product and set them up for success.
Your responsibilities
- Drive customer engagement - through building and nurturing value-creating and scalable relationships, you develop a deep understanding of your clients’ and their finance goals. You guide and consult with them in order to drive their engagement and the activation of all the spend management features.
- Upsell - you leverage your deep understanding of both the product and your customer's needs to identify new business opportunities, as well as product and feature optimisation initiatives to increase value for existing accounts.
- Measure success and provide data insights - with the use of specific KPIs you aim to achieve and monitor revenue trajectory through, for example, key metrics such as spend engagement, SaaS uplift and renewals.
- Act as Product ambassador - working closely with internal stakeholders, you compile and communicate client feedback and act in an advisory capacity on current and future product features.
- Thrive for process excellence - you aim for continuous improvement, designing and delivering upon the client journey touchpoints that will increase customer satisfaction and contribute towards long-term retention.
About you
We think you’ll need the following experience and qualifications to succeed in the role:
- Proven experience in a proactive commercial‑centric role, ideally in a B2B setting.
- Prior experience with upselling products and product features to existing clients.
- Fluent in English (C2).
Skills and attributes
- Customer obsessed - You empathize with the needs and pain points of the customer and provide a flawless experience.
- Commercially minded - You are able to demonstrate continuous value to customers, leveraging new business opportunities and can confidently negotiate pricing, contracts and add-ons.
- Clear communicator - You are able to communicate complex topics to a range of audiences in a clear, concise and expert manner.
- Analytical mindset - You are able to read, interpret and leverage data to prioritize customers, solve complex problems, identify upsell opportunities and retain customer happiness. You can recognise problems before they arise, and you challenge the status quo.
- Expert Operator - You are able to manage multiple requests at the same time and prioritize accordingly. You have a structured way of working, employing efficiency and effectiveness in your day‑to‑day tasks.
About Moss
Moss is a SaaS scale‑up founded in Berlin, with a team of 300+ people from 50+ nationalities in 5 offices across Europe. Our ambition is bold: to power every SMB’s spend across Europe - fully digital, AI‑driven, and seamlessly integrated for complete control. To date, over 5000 businesses in Germany, Netherlands and the UK use Moss’ leading spend management product, with modules such as corporate cards, accounts payables, employee cash reimbursements and procurement. Moss has raised a total of €180 million in funding and is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star. Be part of a culture that thrives on impact and speed, where you can take bold moves, learn fast and accomplish more. We’re a place where you can fast track your career.
Benefits
Top‑of‑market compensation package, including equity. Our vibrant offices are at the heart of our culture, where in‑person time fuels collaboration and connection over weekly breakfasts and Friday demos. Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits. Unless stated otherwise, benefits apply to full‑time positions (interns and working students receive a tailored package).
By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Policy.
Account Manager employer: Moss
Moss is an exceptional employer that empowers finance professionals to thrive in a dynamic SaaS environment. With a strong focus on employee growth, our culture promotes collaboration and innovation, offering top-tier compensation, a generous learning budget, and unique benefits like 'work from abroad' days. Join us in Berlin, where you can fast-track your career while making a meaningful impact in the world of spend management.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Moss on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Moss's products inside out. Show how your skills can help drive customer engagement and upsell opportunities. We want to see your passion for making an impact!
✨Tip Number 3
Practice your communication skills! You’ll need to explain complex ideas clearly, so try role-playing with a friend or using mock interviews. This will help you shine during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Moss team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Customer Obsession:When writing your application, make sure to highlight your passion for understanding customer needs. Share specific examples of how you've gone above and beyond to create a flawless experience for clients in the past.
Demonstrate Your Commercial Mindset:We want to see how you’ve identified upselling opportunities before. Include details about your previous experiences where you successfully negotiated contracts or added value to existing accounts. Numbers speak volumes!
Be Clear and Concise:Your written application should reflect your ability to communicate complex topics clearly. Avoid jargon and keep it straightforward. We appreciate a well-structured application that gets straight to the point.
Leverage Data Insights:Since data is key in this role, mention any experience you have with using data to drive decisions. Whether it's KPIs or metrics, show us how you've used insights to improve customer engagement or retention in your previous roles.
How to prepare for a job interview at Moss
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Moss's spend management product. Familiarise yourself with its features and how they can benefit customers. This will help you demonstrate your ability to act as a product ambassador and provide strategic guidance during the interview.
✨Showcase Your Customer-Centric Approach
Prepare examples that highlight your experience in building strong customer relationships. Be ready to discuss how you've identified upsell opportunities and mitigated churn risks in previous roles. This will show that you’re not just commercially minded but also genuinely care about customer success.
✨Be Data-Driven
Brush up on key performance indicators (KPIs) relevant to SaaS revenue growth. Be prepared to discuss how you've used data insights to measure success and drive customer engagement in the past. This analytical mindset is crucial for the Account Manager role at Moss.
✨Practice Clear Communication
Since the role requires communicating complex topics clearly, practice explaining your past experiences in a concise manner. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you convey your points effectively and confidently.
