At a Glance
- Tasks: Lead store performance and inspire a high-performing team to deliver exceptional customer experiences.
- Company: Moss, a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and ongoing development opportunities.
- Other info: Join a collaborative culture that values creativity and personal growth.
- Why this job: Be a brand ambassador and make a real impact in a dynamic retail environment.
- Qualifications: Experience in retail operations, customer service, and a passion for fashion.
The predicted salary is between 28800 - 43200 € per year.
Location: Worcester
Hours: Full-time, 39 Hours
About Us
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one‑off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know‑how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role
You are an inspirational role model who plays a key role assisting the Store Manager leading all aspects of store performance. You will continually guide, motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey creating an environment to succeed. You are an ambassador for the Brand, an expert in product, systems, and processes a strong background in retail management. You will possess people skills and a high level of operational efficiency and commercially drive the business forward.
Key Responsibilities
- As a leader of the store, you showcase an outstanding in‑store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You support the Store Manager in driving high productivity by creating and role‑modelling an environment where the team strives to achieve and exceed one transaction per hour.
- You will support the Store Manager by leading and developing the team; conducting regular coaching and feedback sessions, focusing on personal development and KPI achievement, to cultivate a high‑performance culture.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
- Actively follow the People processes and support the colleague lifecycle from recruitment, onboarding, employee relations, and absence management in collaboration with People Team.
- You will be proactive with recruitment of Sales Associates and collaborate with the People Team for recruitment of Key Holders and Team Leaders.
- Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
- You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
- Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you recognise this as integral to the Customer experience.
What You'll Need to Succeed
- Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
- Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
- Experienced in creating diverse and brand‑aligned visual displays.
- Understanding of retail business growth strategies.
About You
- Reflects the aesthetic of Moss through personal style and presentation.
- Committed to continuous self‑improvement, efficient time management, multi‑tasking, and resilience in adapting to challenges.
- Possesses emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship‑building skills.
- Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco‑friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.
Deputy Manager in Worcester employer: Moss Bros Group
Moss is an exceptional employer that values creativity, collaboration, and personal growth, making it a fantastic place for individuals seeking a rewarding career in retail management. With a strong commitment to employee development, generous benefits including a 70% discount, and a vibrant work culture that celebrates individuality and teamwork, Moss empowers its team members to thrive in a dynamic environment. Located in Worcester, the company offers unique opportunities to engage with customers while being part of a brand that has over 170 years of tailoring expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Worcester
✨Tip Number 1
Get to know the company inside out! Research Moss's values, products, and customer experience. This way, when you walk into that interview, you can show them you're not just another candidate – you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Deputy Manager, you'll need to inspire and motivate your team. Role-play common scenarios with a friend or family member to get comfortable with leading conversations and providing feedback.
✨Tip Number 3
Show off your retail savvy! Be ready to discuss how you've used data analytics in past roles to drive sales and improve customer experiences. Bring examples of how you’ve created engaging visual displays that align with brand aesthetics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Moss family and ready to embrace our vision and values.
We think you need these skills to ace Deputy Manager in Worcester
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your love for retail shine through! Share specific examples of how you've created amazing customer experiences or led a team to success. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in the store.
Tailor Your CV and Cover Letter:Just like we tailor our clothing, tailor your application to fit the role! Highlight your relevant experience in retail management and customer service. Use keywords from the job description to show us you understand what we're looking for. This will help your application stand out!
Be Authentic:We value authenticity at StudySmarter, so be yourself in your application! Share your personal style and how it reflects the Moss brand. We want to know who you are beyond your work experience, so don’t hesitate to let your personality shine through.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Moss team!
How to prepare for a job interview at Moss Bros Group
✨Know Your Brand
Before the interview, dive deep into Moss's values and vision. Understand how they style individuals for moments that matter and be ready to discuss how your personal style aligns with their aesthetic. This shows genuine interest and helps you connect with the brand.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led teams in the past, focusing on coaching and developing others. Highlight your ability to create a high-performance culture and how you can bring that to Moss.
✨Be Data Savvy
Moss values data-driven decisions. Brush up on your knowledge of sales analytics and be prepared to discuss how you've used data to enhance customer experiences or drive store success. This will demonstrate your operational efficiency and commercial acumen.
✨Emphasise Customer Experience
Moss places the customer at the forefront of everything. Think of specific instances where you've gone above and beyond to ensure a great customer journey. Be ready to share these stories to illustrate your commitment to delivering outstanding service.
