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- Tasks: Deliver exceptional customer experiences and promote our stylish menswear.
- Company: Moss, a leading menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and ongoing development opportunities.
- Other info: Join a collaborative team that values creativity and personal growth.
- Why this job: Be a Brand Ambassador and help customers look their best for every occasion.
- Qualifications: Strong communication skills and a passion for fashion are essential.
The predicted salary is between 24000 - 30000 £ per year.
Location: Windsor
About the Job: 12 Hours
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one‑off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know‑how and considered clothing made for life as we all live it now. Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us this is about working collaboratively and using agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You’ll Need to Succeed:
- Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You: Reflects the aesthetic of Moss through personal style and presentation. Embraces continuous self‑improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand. Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand’s presence. Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco‑friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or #TailorYourCareer on LinkedIn. Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Sales Associate in Windsor employer: Moss Bros Group
Contact Detail:
Moss Bros Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate in Windsor
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Moss's products and values. This way, when you chat with customers, you can confidently share your knowledge and show them why Moss is the best choice for their styling needs.
✨Tip Number 2
Practice your people skills! Engage with friends or family as if they were customers. The more comfortable you are in conversations, the better you'll be at connecting with customers and understanding their needs when you land that Sales Associate role.
✨Tip Number 3
Show off your personal style! Dress in a way that reflects the aesthetic of Moss. This not only demonstrates your passion for the brand but also gives potential employers a taste of how you can represent them on the shop floor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Moss team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Sales Associate in Windsor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love customer service and fashion. Share any relevant experiences that highlight your dedication to providing an exceptional customer experience.
Tailor Your CV: Just like we tailor our clothing, tailor your CV to fit the Sales Associate role. Highlight your skills in customer interaction, product knowledge, and teamwork. Make sure it reflects how you embody Moss's core values and can contribute to our vision.
Be Authentic: We appreciate authenticity! In your cover letter, be yourself and share your personal style and presentation. Let us know how you connect with our brand and how you can inspire others as a Brand Ambassador.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Moss team!
How to prepare for a job interview at Moss Bros Group
✨Know Your Product
Familiarise yourself with the products and services offered by Moss. Understand the features and benefits of each, especially in areas like Hire, Custom Made, and Retail. This knowledge will help you confidently engage with customers and provide tailored advice during the interview.
✨Showcase Your Style
Since personal style is important to Moss, make sure your outfit reflects the brand's aesthetic. Dress smartly and in a way that demonstrates your understanding of fashion. This not only shows your commitment to the brand but also gives you a chance to express your personality.
✨Practice Customer Engagement
Prepare for role-play scenarios where you might need to demonstrate how you would interact with customers. Think about how you would greet them, listen to their needs, and offer bespoke styling options. Practising these interactions can help you feel more confident during the actual interview.
✨Embrace the Core Values
Research and understand Moss's core values and behavioural competencies. Be ready to discuss how you embody these values in your previous experiences. Showing that you align with their culture will make you a more attractive candidate.