At a Glance
- Tasks: Be a Brand Ambassador, delivering exceptional customer experiences and boosting sales.
- Company: Join a stylish brand that values personal presentation and customer service.
- Benefits: Enjoy a 70% employee discount, bonuses, and support for commuting and fitness.
- Other info: Great opportunities for personal growth and development from day one.
- Why this job: Make a real impact by connecting with customers and enhancing their shopping journey.
- Qualifications: Strong communication skills and a passion for fashion are essential.
The predicted salary is between 12 - 15 £ per hour.
Location: Taunton
Hours: 12 Hours per week
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You'll Need to Succeed:
Technical: Basic Product Knowledge involves understanding the features, benefits, and products available in the store. POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You: Reflects the aesthetic of Moss through personal style and presentation. Embraces continuous self‑improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand. Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence. Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco‑friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
Sales Associate in Taunton employer: Moss Bros Group
Moss is an exceptional employer located in Taunton, offering a vibrant work culture that prioritises customer service excellence and employee development. With generous benefits such as a 70% employee discount, a rewarding bonus scheme, and tailored career growth opportunities, Moss fosters a supportive environment where every Sales Associate can thrive and make a meaningful impact on the customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate in Taunton
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Moss's products and services so you can chat confidently with customers. This will help you stand out as a knowledgeable Sales Associate who genuinely cares about providing the best experience.
✨Tip Number 2
Practice your communication skills! Engage with friends or family in mock customer interactions. The more comfortable you are with greeting, listening, and offering advice, the better you'll perform when it counts.
✨Tip Number 3
Show off your personal style! As a Brand Ambassador, your presentation matters. Dress in a way that reflects the aesthetic of Moss, and let your passion for the brand shine through in every interaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly. Let’s get you on board!
We think you need these skills to ace Sales Associate in Taunton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love customer service and the brand. Share any relevant experiences that highlight your dedication to providing an exceptional customer journey.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities mentioned in the job description. We’re looking for someone who can deliver on our store KPIs, so highlight your past achievements in sales and customer engagement.
Be Professional Yet Personal:While we appreciate a friendly tone, remember to keep it professional. Use clear language and structure your application well. This shows us that you can communicate effectively, which is crucial for a Sales Associate role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Moss Bros Group
✨Know Your Products Inside Out
Make sure you brush up on the products and services offered by the company. Understanding the features and benefits will help you confidently engage with customers during the interview, showcasing your ability to provide tailored advice.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs, as this will demonstrate your dedication to creating a positive customer experience.
✨Dress the Part
Since the role emphasises personal style and presentation, make sure you dress in a way that reflects the brand's aesthetic. This not only shows that you understand the company's image but also helps you feel more confident during the interview.
✨Practice Active Listening
During the interview, practice active listening by engaging with the interviewer and responding thoughtfully to their questions. This skill is crucial for a Sales Associate, as it will help you identify customer needs and provide bespoke advice in the role.
