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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Moss, a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and ongoing development opportunities.
- Why this job: Be an ambassador for a brand that values creativity, collaboration, and sustainability.
- Qualifications: Retail management experience and a passion for fashion and customer service.
- Other info: Join a supportive environment with excellent career growth and a vibrant team culture.
The predicted salary is between 30000 - 42000 £ per year.
Location: Tunbridge Wells
Contract: FTC - Maternity Cover
About Us
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know‑how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role
You are an experienced commercial and customer‑focused Retail Manager, leading all aspects of store performance. You will continually guide and motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey, creating an environment to succeed. An ambassador for the Brand, an expert in product, systems, and processes, you will have an entrepreneurial approach and will possess an impressive record of business development and excellent people skills. You will deliver a high level of operational efficiency and commercially drive the business forward.
Key Responsibilities
- Accountable for the store performance, showcasing an outstanding in‑store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- Exhibit excellent floor presence, always leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment.
- Drive high productivity by creating and role‑modelling an environment where the team strives to achieve and exceed one transaction per hour.
- Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high‑performance culture.
- Have strong product knowledge for all services: Hire, Custom Made, Retail, Alterations, Ship from Store and proactively use this towards tailoring the customer experience, delivering operational best practice.
- Utilise sales and customer data to inform and guide interactions, ensuring every decision enhances collective success and customer satisfaction.
- Maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
- Follow all People processes that support the colleague lifecycle from recruitment of Sales Associates and collaborate with the People Team for recruitment of Team Leaders and Deputy Managers, onboarding, training, employee relations, and absence management in collaboration with People Team, developing your Deputy Manager.
- Be a key player within the Area and actively support the Area Manager.
- Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
- Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
- Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, recognising this as integral to the Customer experience.
What You’ll Need to Succeed
- Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
- Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
- Experienced in creating diverse and brand‑aligned visual displays.
- Understanding of retail business growth strategies.
About You
- Reflects the aesthetic of Moss through personal style and presentation.
- Committed to continuous self‑improvement, efficient time management, multi‑tasking, and resilience in adapting to challenges.
- Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship‑building skills.
- Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco‑friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or #TailorYourCareer on LinkedIn.
Store Manager - FTC in Royal Tunbridge Wells employer: Moss Bros Group
Contact Detail:
Moss Bros Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - FTC in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company inside out! Research Moss's values, products, and customer service approach. This way, when you walk into that interview, you can show them you're not just another candidate – you’re genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your application. Plus, it shows you’re proactive and keen to learn more about the brand.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to retail management and customer service. Role-play with a friend or in front of the mirror to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Store Manager - FTC in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your love for retail shine through! Share specific examples of how you've created amazing customer experiences in the past. We want to see that you’re not just looking for a job, but that you genuinely care about making every moment matter for our customers.
Tailor Your CV to Us: Just like we tailor our clothing, tailor your CV to fit the role of Store Manager at Moss. Highlight your experience in retail operations and customer service, and don’t forget to mention any achievements that showcase your ability to drive sales and lead a team. Make it personal and relevant!
Be Authentic: We value authenticity, so be yourself in your application. Share your personal style and how it reflects the aesthetic of Moss. This is your chance to show us how you embody our core values and how you can inspire others in the store.
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of success. It’s the easiest way for us to see your application and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at Moss Bros Group
✨Know Your Brand Inside Out
Before the interview, dive deep into Moss's history, values, and product offerings. Understand their vision of styling individuals for moments that matter, and be ready to discuss how your experience aligns with their commitment to customer service and sustainability.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to lead and motivate your team. Prepare examples of how you've successfully developed teams in the past, focusing on coaching, feedback, and creating a high-performance culture. Highlight your ability to drive productivity and maintain a positive store environment.
✨Demonstrate Your Customer-Centric Approach
Moss places a strong emphasis on customer experience. Be ready to share specific instances where you put the customer first, whether through bespoke advice or enhancing their shopping journey. Use data analytics to illustrate how you've improved customer satisfaction in previous roles.
✨Prepare for Operational Questions
Expect questions about retail operations, stock management, and visual merchandising. Brush up on best practices and be prepared to discuss how you've managed deliveries, stock control, and created engaging displays that align with brand aesthetics. This will show your operational efficiency and attention to detail.
