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- Tasks: Deliver exceptional customer experiences and promote our stylish menswear.
- Company: Moss, a leading menswear brand with over 170 years of tailoring expertise.
- Benefits: 70% employee discount, generous bonuses, and ongoing development opportunities.
- Why this job: Be a brand ambassador and help customers look their best for every occasion.
- Qualifications: Strong communication skills and a passion for fashion.
- Other info: Join a supportive team that values creativity and personal growth.
The predicted salary is between 10 - 13 £ per hour.
Location: Leamington Spa
Hours: 15 Hours per week
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one‑off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know‑how and considered clothing made for life as we all live it now.
Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us this is about working collaboratively and using agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience in store, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You'll Need to Succeed:
- Technical: Basic Product Knowledge involves understanding the features, benefits, and products available in the store. POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self‑improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
- Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco‑friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or Tailor Your Career on LinkedIn.
Sales Associate in Royal Leamington Spa employer: Moss Bros Group
Contact Detail:
Moss Bros Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate in Royal Leamington Spa
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Moss's values, products, and services. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out as a true Brand Ambassador.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the company culture and even lead to job referrals. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your customer service skills! Since the role is all about delivering an exceptional experience, think of scenarios where you can demonstrate your ability to engage with customers. Role-playing with friends can help you feel more confident during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight how you embody Moss's core values and how you can contribute to the team’s success.
We think you need these skills to ace Sales Associate in Royal Leamington Spa
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love customer service and fashion. Share any relevant experiences that highlight your dedication to providing an exceptional customer experience.
Tailor Your CV: Just like we tailor our clothing, tailor your CV to fit the Sales Associate role. Highlight your product knowledge and any previous retail experience. Make sure to mention how you've contributed to sales goals in the past – we love a numbers-driven approach!
Be Authentic: We value authenticity at Moss, so be yourself in your application. Share your personal style and how it reflects our brand. This is your chance to show us how you embody our core values and how you can connect with our customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Moss team!
How to prepare for a job interview at Moss Bros Group
✨Know Your Product
Familiarise yourself with the range of services Moss offers, from custom pieces to hire options. Being able to discuss these confidently will show your dedication and help you connect with customers during the interview.
✨Embrace the Brand's Values
Understand and embody Moss's core values of trust, creativity, collaboration, and agility. Be ready to share examples of how you've demonstrated these in past roles, as this will resonate well with the interviewers.
✨Showcase Your Customer Service Skills
Prepare to discuss specific instances where you've gone above and beyond for a customer. Highlighting your ability to create exceptional experiences will align perfectly with the role of a Brand Ambassador.
✨Dress the Part
Reflect the aesthetic of Moss through your personal style. Dressing smartly and in line with the brand will not only make a great first impression but also demonstrate your understanding of the company's image.