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- Tasks: Lead and inspire the team to deliver exceptional customer experiences in a dynamic retail environment.
- Company: Moss, a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: 70% employee discount, generous bonuses, gym membership discounts, and ongoing development opportunities.
- Why this job: Be a key player in shaping customer journeys and driving store success while showcasing your style.
- Qualifications: Retail management experience, strong people skills, and a passion for fashion.
- Other info: Join us in June 2026 and make a positive impact in a collaborative culture.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Location: Romford
Hours: Full-time, 39 Hours
About Us
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are 'Styling individuals for moments that matter'. We're not just for men on their big day â we're for everyone, all the time. Whether they need to hire a oneâoff outfit, elevate their daily wardrobe, or create a custom piece, we're by their side with over 170 years of tailoring knowâhow and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role
You are an inspirational role model who plays a key role assisting the Store Manager leading all aspects of store performance. You will continually guide, motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey creating an environment to succeed. You are an ambassador for the Brand and an expert in product, systems, and processes. With a strong background in retail management, you will possess people skills and a high level of operational efficiency to commercially drive the business forward.
Key Responsibilities
- Showcase an outstanding inâstore customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- Support the Store Manager in driving high productivity by creating and roleâmodeling an environment where the team strives to achieve and exceed one transaction per hour.
- Lead and develop the team; conduct regular coaching and feedback sessions, focusing on personal development and KPI achievement, to cultivate a highâperformance culture.
- Utilize sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- Maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
- Actively follow the People processes and support the colleague lifecycle from recruitment, onboarding, employee relations, and absence management in collaboration with People Team.
- Be proactive with recruitment of Sales Associates and collaborate with the People Team for recruitment of Key Holders and Team Leaders.
- Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
- Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
- Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, recognising this as integral to the Customer experience.
What You'll Need to Succeed
- Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
- Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
- Experienced in creating diverse and brandâaligned visual displays.
- Understanding of retail business growth strategies.
About You
- Reflect the aesthetic of Moss through personal style and presentation.
- Committed to continuous selfâimprovement, efficient time management, multiâtasking, and resilience in adapting to challenges.
- Possess emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationshipâbuilding skills.
- Consistently embody Moss's core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a ÂŁ500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging ecoâfriendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
Start date for this role is middle of June 2026.
Deputy Manager in Romford employer: Moss Bros Group
Contact Detail:
Moss Bros Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Deputy Manager in Romford
â¨Tip Number 1
Get to know the company inside out! Research Moss's values, products, and customer service approach. When you walk into that interview, show them youâre not just another candidate â youâre someone who truly gets what theyâre about.
â¨Tip Number 2
Practice your pitch! You want to be able to confidently explain how your experience aligns with the Deputy Manager role. Think about specific examples from your past that showcase your leadership and customer service skills.
â¨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows youâre proactive and genuinely interested in being part of the team.
â¨Tip Number 4
Donât forget to follow up after your interview! A quick thank-you email can go a long way. Itâs a chance to reiterate your enthusiasm for the role and remind them why youâd be a great fit for Moss.
We think you need these skills to ace Deputy Manager in Romford
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your enthusiasm for retail and customer service shine through. We want to see how you connect with our vision of styling individuals for moments that matter!
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and customer service. We love seeing how you've led teams and driven performance, so donât hold back on those achievements!
Be Authentic: We value authenticity, so be yourself in your application. Share your personal style and how it reflects the aesthetic of Moss. This helps us see how youâd fit into our team culture.
Apply Through Our Website: For the best chance of success, apply directly through our website. Itâs the easiest way for us to review your application and get you one step closer to joining our team!
How to prepare for a job interview at Moss Bros Group
â¨Know Your Brand Inside Out
Before the interview, dive deep into Moss's history, values, and product offerings. Understand their vision of 'Styling individuals for moments that matter' and be ready to discuss how you can embody this in your role as Deputy Manager.
â¨Showcase Your People Skills
As a Deputy Manager, you'll need to lead and motivate your team. Prepare examples of how you've successfully coached and developed others in previous roles. Highlight your emotional intelligence and ability to build strong relationships with both colleagues and customers.
â¨Demonstrate Your Retail Knowledge
Brush up on current fashion trends and retail operations. Be ready to discuss how you can leverage data analytics to drive store success and improve customer experiences. Show them you understand the importance of visual merchandising and how it impacts customer satisfaction.
â¨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about the team culture, how they measure success, or what challenges the store is currently facing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.