At a Glance
- Tasks: Deliver exceptional customer experiences and promote our stylish menswear.
- Company: Moss, a leading menswear brand with over 170 years of tailoring expertise.
- Benefits: 70% employee discount, generous bonuses, gym membership discounts, and ongoing development opportunities.
- Why this job: Be a brand ambassador and help customers look their best for every occasion.
- Qualifications: Strong communication skills and a passion for fashion.
- Other info: Join a supportive team that values creativity and personal growth.
The predicted salary is between 10 - 13 £ per hour.
Location: Fosse Park
Hours: 12 Hours per week
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us this is about working collaboratively and using agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience in-store, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You’ll Need to Succeed:
- Technical: Basic Product Knowledge involves understanding the features, benefits, and products available in the store. POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
- Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.
Sales Associate in Preston employer: Moss Bros Group
Contact Detail:
Moss Bros Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate in Preston
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Moss's products and values. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out as a true Brand Ambassador.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to nail down how you'd interact with customers. The better you are at engaging and understanding their needs, the more likely you'll impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events where Moss is present. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Moss team. Don’t forget to follow up after applying to keep your name fresh in their minds!
We think you need these skills to ace Sales Associate in Preston
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love customer service and fashion. Share any relevant experiences that highlight your dedication to providing an exceptional customer experience.
Tailor Your CV: Just like we tailor our clothing, tailor your CV to fit the job description! Highlight your skills and experiences that align with what we're looking for in a Sales Associate. Make it easy for us to see why you're the perfect fit!
Be Authentic: We value authenticity, so be yourself in your application! Share your personal style and how it reflects the Moss brand. This helps us get to know you better and see how you would fit into our team culture.
Apply Through Our Website: Make sure to apply through our website for the best chance of success! It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you. Don’t miss out on this opportunity!
How to prepare for a job interview at Moss Bros Group
✨Know Your Product
Before the interview, make sure you have a solid understanding of Moss's products and services. Familiarise yourself with the features and benefits of the hire, custom made, and retail options. This knowledge will help you confidently answer questions and demonstrate your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you actively listened to customers and provided tailored advice. Highlighting these moments will show that you embody the customer-centric values Moss stands for.
✨Dress the Part
Since Moss is all about style, make sure your outfit reflects the brand's aesthetic. Choose something that showcases your personal style while aligning with the company's image. This will not only make a great first impression but also demonstrate your understanding of the brand.
✨Embrace the Core Values
Familiarise yourself with Moss's core values and think about how they resonate with you. Be ready to discuss how you can contribute to a collaborative and agile work environment. Showing that you align with their values will set you apart as a candidate who truly understands the company culture.
