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- Tasks: Lead and inspire the team to deliver exceptional customer experiences in a dynamic retail environment.
- Company: Moss, a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and ongoing development opportunities.
- Why this job: Be a key player in shaping customer journeys and driving store success.
- Qualifications: Experience in retail management and a passion for fashion and customer service.
- Other info: Join a collaborative culture that values creativity and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Location: Preston
Hours: Full-time, 39 Hours
About Us: Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us this is about working collaboratively and using agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: You are an inspirational role model who plays a key role assisting the Store Manager leading all aspects of store performance. You will continually guide, motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey creating an environment to succeed. You are an ambassador for the Brand and an expert in product, systems, and processes. With a strong background in retail management, you will possess people skills and a high level of operational efficiency to commercially drive the business forward.
Key Responsibilities:
- Showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard.
- Support the Store Manager in driving high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour.
- Lead and develop the team; conducting regular coaching and feedback sessions, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- Maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
- Follow the People processes and support the colleague lifecycle from recruitment, onboarding, employee relations, and absence management in collaboration with the People Team.
- Be proactive with recruitment of Sales Associates and collaborate with the People Team for recruitment of Key Holders and Team Leaders.
- Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
- Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
- Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, recognising this as integral to the Customer experience.
What You'll Need to Succeed:
- Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
- Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
- Experienced in creating diverse and brand-aligned visual displays.
- Understanding of retail business growth strategies.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
- Possesses emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
- Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or Tailor Your Career on LinkedIn.
Deputy Manager in Preston employer: Moss Bros Group
Contact Detail:
Moss Bros Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Preston
✨Tip Number 1
Get to know the company inside out! Research Moss's values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to retail management. Think about how you would handle specific situations at Moss, showcasing your leadership skills and customer focus.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Deputy Manager in Preston
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! Share specific examples of how you've created amazing customer experiences in the past. We want to see that you understand what it means to put the customer first.
Highlight Your Leadership Skills: As a Deputy Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times when you've motivated others or driven performance. We’re looking for someone who can inspire and guide their colleagues!
Be Data Savvy: Mention your experience with data analytics and how you've used insights to improve store performance. We love candidates who can leverage sales data to enhance customer satisfaction and drive success. Show us you know your numbers!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Moss family. We can't wait to hear from you!
How to prepare for a job interview at Moss Bros Group
✨Know Your Brand
Before the interview, dive deep into Moss's history, values, and vision. Understand their commitment to sustainability and customer experience. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Deputy Manager, you'll be leading a team. Prepare examples of how you've motivated and developed colleagues in the past. Highlight your emotional intelligence and communication skills, as these are crucial for fostering a high-performance culture.
✨Demonstrate Retail Savvy
Brush up on your knowledge of retail operations and customer service. Be ready to discuss how you've used data analytics to drive sales and improve customer experiences. Showing that you can leverage insights to enhance store performance will set you apart.
✨Visual Merchandising Matters
Moss places a strong emphasis on visual merchandising. Come prepared with ideas or examples of how you've created engaging displays in previous roles. This will demonstrate your understanding of the brand's aesthetic and your ability to enhance the customer journey.