At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Moss, a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: 70% employee discount, generous bonuses, and ongoing development opportunities.
- Other info: Join a supportive team that values creativity and collaboration.
- Why this job: Be a brand ambassador and make a real impact in a dynamic retail environment.
- Qualifications: Experience in retail or customer service and a passion for fashion.
The predicted salary is between 30000 - 40000 € per year.
Location: Gunwharf Quays
Hours: Full time, 39 Hours
About us
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us this is about working collaboratively and using agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role
You will be a true Brand Ambassador who will be able to interact easily with a variety of customers. You will be a natural promoter of customer service excellence, a key contact across your customer’s journey and experience in-store, displaying knowledge and experience across product, store systems and processes. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPIs, positively contributing to the overall performance through personal productivity, supporting the store management to hold the store in their absence.
Key Responsibilities
- As a supervisory member of the team, you will lead and empower your colleagues, ensuring our customers are at the heart of everything we do.
- You lead with and deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You achieve high productivity and motivate colleagues to seize each opportunity to maximise sales and services goals, elevating every interaction, contributing towards our business KPIs.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice to support your DM & SM.
- You support management to train store colleagues, utilising the business tools and resources to drive success and encourage peer trust.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- You will actively seek opportunities to improve store performance and provide the best customer experience, improving service based on feedback from Fefoo, Mystery Shops and other tools and resources.
- You will assist store management by taking ownership of stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
- You will be accountable for opening and closing the store in the absence of management. Cashier balancing at the end of the day and ensuring correct procedures are followed.
What You’ll Need to Succeed
- Prior experience in retail, hospitality, or customer service.
- Possesses excellent knowledge of fashion trends and industry standard.
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
- Knowledge in Data Analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
About You
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self–improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, enriched by emotional intelligence, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand’s presence.
Rewards & Benefits
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
Team Leader in Portsmouth employer: Moss Bros Group
Moss is an exceptional employer located in Gunwharf Quays, offering a vibrant work culture that prioritises creativity, collaboration, and customer service excellence. With a generous employee discount, a rewarding bonus scheme, and tailored development opportunities, Moss empowers its team members to grow both personally and professionally while making a positive impact on customers' lives. The commitment to sustainability and the celebration of personal milestones further enhance the unique advantages of working with us.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research Moss's values, products, and customer service approach. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your people skills! As a Team Leader, you'll need to connect with customers and colleagues alike. Role-play common scenarios with friends or family to boost your confidence in delivering exceptional service.
✨Tip Number 3
Showcase your leadership style! Think about examples from your past experiences where you've motivated a team or improved customer satisfaction. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Moss team. Let's get you that job!
We think you need these skills to ace Team Leader in Portsmouth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for fashion and customer service shine through. We want to see how you connect with our brand and how you can bring that energy to the team!
Tailor Your CV:Just like we tailor our clothing, tailor your CV to highlight relevant experience in retail or customer service. Make sure to showcase any achievements that demonstrate your ability to exceed customer expectations.
Be Authentic:We love authenticity! Use your own voice in your application. Share personal stories or experiences that reflect your style and how you embody the values of Moss.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Moss family!
How to prepare for a job interview at Moss Bros Group
✨Know Your Brand
Before the interview, dive deep into Moss's history, values, and product offerings. Understanding their vision of 'Styling individuals for moments that matter' will help you align your answers with their ethos and demonstrate your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you’ve used your emotional intelligence to connect with customers and provide tailored solutions, as this is key for a Team Leader role.
✨Demonstrate Leadership Qualities
Think of instances where you've led a team or project. Be ready to discuss how you empowered colleagues, motivated them to achieve goals, and contributed to a positive work environment. This will show your potential as a supervisory member of the team.
✨Be Data Savvy
Familiarise yourself with basic data analytics concepts. Be prepared to discuss how you can leverage sales and performance insights to enhance customer experiences and drive store success. This knowledge will set you apart as a candidate who understands the business side of retail.
