At a Glance
- Tasks: Lead a team, deliver exceptional customer service, and promote our stylish menswear.
- Company: Moss, a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: 70% employee discount, generous bonuses, gym membership discounts, and ongoing development opportunities.
- Other info: Join a collaborative team that values creativity and personal growth.
- Why this job: Be a brand ambassador and make a real impact on customers' style journeys.
- Qualifications: Retail or customer service experience and a passion for fashion trends.
The predicted salary is between 12 - 15 £ per hour.
Location: Gunwharf Quays
Hours: Part-time, 12 Hours
About Us: Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one‑off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know‑how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a variety of customers. You will be a natural promoter of customer service excellence, a key contact across your customer’s journey and experience instore, displaying knowledge and experience across product, store systems and processes. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity, supporting the store management to hold the store in their absence.
Key Responsibilities:
- As a supervisory member of the team, you will lead and empower your colleagues, ensuring our customers are at the heart of everything we do.
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively listening, and confidently offering individual bespoke advice.
- You achieve high productivity and motivate colleagues to seize each opportunity to maximise sales and services goals, elevating every interaction, contributing towards our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice to support your DM & SM.
- You support management to train store colleagues, utilising the business tools and resources to drive success and encourage peer trust.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- You will actively seek opportunities to improve store performance and provide the best customer experience, improving service based on feedback from Fefoo, Mystery Shops and other tools and resources.
- You will assist store management by taking ownership of stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
- You will be accountable for opening and closing the store in the absence of management. Cashier balancing at the end of the day and ensuring correct procedures are followed.
What You'll Need to Succeed:
- Prior experience in retail, hospitality, or customer service.
- Possesses excellent knowledge of fashion trends and industry standard.
- Familiarity with POS Systems, cash tills, credit card processing, and inventory management systems.
- Knowledge in Data Analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self–improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, enriched by emotional intelligence, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand’s presence.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.
Key Holder in Portsmouth employer: Moss Bros Group
Moss is an exceptional employer that values creativity, collaboration, and personal growth, making it a fantastic place for individuals seeking meaningful employment. Located in the vibrant Gunwharf Quays, employees enjoy a supportive work culture with generous benefits such as a 70% employee discount, a rewarding bonus scheme, and tailored development opportunities from day one. With a commitment to sustainability and customer service excellence, Moss empowers its team members to thrive while making a positive impact on customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Key Holder in Portsmouth
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Moss's vision, values, and product offerings. When you walk into that interview, you want to show that you're not just another candidate but a true ambassador for the brand.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers in-store. Role-play scenarios with friends or family to get comfortable with offering bespoke advice and showcasing your product knowledge.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events where Moss is present. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Moss team. Let’s get you that Key Holder role!
We think you need these skills to ace Key Holder in Portsmouth
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for fashion and customer service shine through. We want to see how you connect with our brand and why you’d be a great fit for Moss!
Tailor Your CV:Just like we tailor our clothing, tailor your CV to highlight relevant experience in retail or customer service. Make sure to showcase any skills that align with the role of Key Holder, especially your ability to engage with customers.
Be Specific:Use specific examples from your past experiences to demonstrate your skills. Whether it’s a time you went above and beyond for a customer or how you’ve contributed to team success, we love hearing real stories!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Moss family!
How to prepare for a job interview at Moss Bros Group
✨Know Your Stuff
Make sure you brush up on your knowledge of fashion trends and the services Moss offers, like Hire and Custom Made. Being able to discuss these confidently will show that you're genuinely interested in the brand and can provide valuable insights to customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight how you actively listened to their needs and provided tailored solutions. This will demonstrate your commitment to customer service excellence, which is key for the Key Holder role.
✨Embrace the Brand's Values
Familiarise yourself with Moss's vision and core values. During the interview, reflect these values in your answers, showing how you can contribute to a collaborative and agile work environment. This alignment will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare some insightful questions about the store's performance metrics or how they measure customer satisfaction. This shows that you're not just interested in the job but also in how you can help improve the store's success and customer experience.
