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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Moss, a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and ongoing development opportunities.
- Why this job: Be an ambassador for a brand that values creativity, collaboration, and sustainability.
- Qualifications: Retail management experience and a passion for fashion and customer service.
- Other info: Join a supportive environment with excellent career growth and a focus on personal development.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Location: Manchester
Hours: Full-time, 39 Hours
About Us
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are 'Styling individuals for moments that matter'. We're not just for men on their big day â we're for everyone, all the time. Whether they need to hire a oneâoff outfit, elevate their daily wardrobe, or create a custom piece, we're by their side with over 170 years of tailoring knowâhow and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role
You are an experienced commercial and customerâfocused Retail Manager, leading all aspects of store performance. You will continually guide and motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey, creating an environment to succeed. An ambassador for the Brand, an expert in product, systems, and processes, you will have an entrepreneurial approach and will possess an impressive record of business development and excellent people skills. You will deliver a high level of operational efficiency and commercially drive the business forward.
Key Responsibilities
- Accountable for the store performance, showcasing an outstanding inâstore customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- Exhibit excellent floor presence, always leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment.
- Drive high productivity by creating and roleâmodelling an environment where the team strives to achieve and exceed one transaction per hour.
- Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a highâperformance culture.
- Have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- Continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
- Follow all People processes that support the colleague lifecycle from recruitment of Sales Associates and collaborate with the People Team for recruitment of Team Leaders and Deputy Managers, onboarding, training, employee relations, and absence management in collaboration with People Team, developing your Deputy Manager.
- Be a key player within the Area and actively support the Area Manager.
- Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
- Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
- Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, recognising this as integral to the Customer experience.
What You'll Need to Succeed
- Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
- Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
- Experienced in creating diverse and brandâaligned visual displays.
- Understanding of retail business growth strategies.
About You
- Reflects the aesthetic of Moss through personal style and presentation.
- Committed to continuous selfâimprovement, efficient time management, multiâtasking, and resilience in adapting to challenges.
- Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationshipâbuilding skills.
- Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a ÂŁ500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging ecoâfriendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
Store Manager in Manchester employer: Moss Bros Group
Contact Detail:
Moss Bros Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Store Manager in Manchester
â¨Tip Number 1
Get to know the company inside out! Research Moss's values, products, and customer service approach. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
â¨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and how it aligns with the Store Manager role at Moss.
â¨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
â¨Tip Number 4
Donât forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. Itâs a nice touch that keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Store Manager in Manchester
Some tips for your application đŤĄ
Show Your Passion for Retail: When writing your application, let your love for retail shine through! Share specific examples of how you've created amazing customer experiences in the past. We want to see that youâre not just looking for a job, but that you genuinely care about making a difference in our customers' lives.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored to the Store Manager role. Highlight your experience in leading teams, driving sales, and delivering exceptional service. We appreciate when candidates take the time to align their skills with what weâre looking for at Moss.
Be Authentic: Donât be afraid to show your personality! We value authenticity and want to know who you are beyond your professional achievements. Share your personal style and how it reflects the aesthetic of Moss â this helps us see if youâd be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it gives you a chance to explore more about our brand and values before you hit 'send'!
How to prepare for a job interview at Moss Bros Group
â¨Know Your Brand
Before the interview, dive deep into Moss's history, values, and product offerings. Understand their commitment to sustainability and customer experience. This knowledge will help you connect your own experiences to their brand ethos during the conversation.
â¨Showcase Your Leadership Skills
As a Store Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past, handled challenges, and driven performance. Be ready to discuss specific strategies you've used to create a high-performance culture.
â¨Demonstrate Customer Focus
Moss places a strong emphasis on customer experience. Think of instances where you've gone above and beyond for customers. Share these stories to illustrate your commitment to putting the customer first and how you can enhance their shopping journey.
â¨Be Data Savvy
Familiarise yourself with retail analytics and how they can drive store success. Be prepared to discuss how you've used data to inform decisions in previous roles. This will show that you understand the importance of leveraging insights for operational excellence.