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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales performance.
- Company: Join Moss, a values-driven company that celebrates Spirit and teamwork.
- Benefits: Competitive salary, performance incentives, and career progression opportunities.
- Why this job: Be a role model and create meaningful customer experiences every day.
- Qualifications: Retail experience and a passion for inspiring others to excel.
- Other info: Dynamic environment with a focus on personal development and team engagement.
The predicted salary is between 28800 - 43200 £ per year.
Reports to: Store Management
Location: Rushden Lakes
Hours: Full-Time, 39 hours
Role Purpose
As a Team Leader, you are an ambassador of Moss’s Keystone Habit - Exceptional Customer Service. You deliver results through the Moss Way, the way we do things around here. This combines:
- Spirit - the emotional energy we hire for and nurture.
- Moss Moments - the meaningful connections we create with customers.
- Moss Confidence - the expertise and assurance we bring through service.
All of this is underpinned by our Values and brought to life through our Behaviours – Think Customer, Care Passionately, Act Authentically, Adapt Boldly. By living the Moss Way every day, you ensure outstanding customer experiences, strong commercial performance, and an engaged, motivated team.
What it takes to lead with Moss Spirit
Spirit is the emotional energy that powers Moss. We hire for it, grow it, and celebrate it. Values are our compass, guiding decisions and actions. Behaviours are how Spirit and Values come alive:
- Think Customer - See every decision through the customer’s eyes, balancing service and commercial impact.
- Care Passionately - Bring energy, pride, and positivity; recognise and celebrate great team service delivery.
- Act Authentically - Lead and support with integrity, openness, and fairness; build trust through consistency.
- Adapt Boldly - Respond with confidence to change; support your Store Management to lead the team through challenges and opportunities.
Together, Spirit, Values, and Behaviours create the Moss Way in action.
Key Responsibilities
- Sales & Performance: Support the management team in driving sales and profit growth across formalwear and casualwear by using commercial opportunities and data, to optimise performance and help the team achieve their daily targets.
- Driving KPIs: Contribute to the achievement of ATV, UPT, and conversion through leading by example on the shop floor, and delivering service excellence.
- Customer Experience: Ensure every customer experiences the Moss Way, with Spirit, Moss Moments, and Moss Confidence evident in every interaction.
- Team Support and Motivation: Act as a role model, supporting with onboarding and the development of the team; and helping to build an engaged working environment.
- Operational Execution: Take responsibility for ensuring key operational tasks such as stock accuracy, loss prevention, and visual merchandising standards are completed efficiently and in line with Company policy.
- Adapting to Change: Support the store management to lead the team through change with a positive and flexible approach, ensuring adoption of new initiatives while maintaining standards and performance.
Measures of Success
- Sales, profit, and KPI targets achieved (ATV, UPT, conversion).
- Consistently high NPS, customer satisfaction, and mystery shop results.
- Recognition as a proactive Team Leader who lives Moss Spirit and drives the Keystone Habit.
- Compliance and operational tasks completed accurately and efficiently.
- Positive team engagement, and support for colleagues, with a focus on those who are onboarding.
- Smooth adoption of change initiatives, delivered on time and with impact.
What You’ll Need to Succeed
- A passion for delivering exceptional service and demonstrate the Moss Spirit - authentic, passionate, caring, and confident.
- A customer-first approach with the ability to inspire others to deliver results.
- Confidence on the shop floor, with strong communication and teamwork skills and an understanding of commercial priorities.
- Shows a passion to learn about product, styling and commercial priorities, with a curiosity for both formalwear and casualwear trends.
- Ability to follow process and interpret data, to support and lead the team.
Experience Needed
- Previous retail experience, ideally in a senior sales or team support/supervisory role.
- Understanding of Retail KPI’s and the importance of the customer experience.
- Experience in supporting with the training and development of team members.
- Confidence using digital tools for stock, commercial operations/insights, and communication.
- Resilient, flexible and able to thrive in a fast-paced commercial environment.
What We Offer
- Competitive salary and performance-based incentive plan.
- Opportunities for career progression and personal development.
- A values-led culture where Moss Spirit is celebrated, and performance is recognised and rewarded.
- A comprehensive rewards and benefits programme.
At Moss, we hire for Spirit, train for skills, and reward for contribution. If you’re ready to take your next career step to lead with Moss Spirit, this is your chance to be exceptional, creating experiences that matter for your team, your customers, and yourself.
If you would like to know more about Moss, our People and Culture search #LifeatMoss or #TailoryourCareer on LinkedIn.
Team Leader in London employer: Moss Bros Group
Contact Detail:
Moss Bros Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in London
✨Tip Number 1
Get to know the company culture before your interview. Dive into their social media and website to understand the Moss Way. This will help you connect your experiences with their values during the chat.
✨Tip Number 2
Practice your customer service stories! Think of specific examples where you’ve gone above and beyond for customers. This is key to showing you embody the Moss Spirit and can deliver exceptional service.
✨Tip Number 3
Be ready to discuss how you adapt to change. Share instances where you’ve led a team through challenges or embraced new initiatives. This shows you can support the store management effectively.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Moss team!
We think you need these skills to ace Team Leader in London
Some tips for your application 🫡
Show Your Spirit: When writing your application, let your passion for exceptional customer service shine through. We want to see how you embody the Moss Spirit and how you can inspire others to deliver results.
Think Customer First: Make sure to highlight your customer-first approach in your application. Share examples of how you've created meaningful connections with customers and how you balance service with commercial impact.
Be Authentic: Authenticity is key! Be yourself in your application and show us how you lead with integrity and openness. We appreciate candidates who build trust through consistency and fairness.
Adapt and Overcome: Demonstrate your ability to adapt boldly to change. Share experiences where you've supported your team through challenges and how you've maintained high standards while embracing new initiatives.
How to prepare for a job interview at Moss Bros Group
✨Embrace the Moss Spirit
Before your interview, take some time to understand what Moss Spirit means. Think about how you can demonstrate your passion for exceptional customer service and how you embody the values of authenticity, care, and confidence. Prepare examples from your past experiences that showcase these traits.
✨Know Your KPIs
Familiarise yourself with key retail performance indicators like ATV, UPT, and conversion rates. Be ready to discuss how you've contributed to these metrics in previous roles. Showing that you understand the commercial side of retail will impress the interviewers and highlight your readiness for the Team Leader position.
✨Showcase Your Team Leadership Skills
Think of specific instances where you've supported or motivated a team. Whether it was through training new members or leading by example on the shop floor, be prepared to share these stories. Highlight how you can create an engaged working environment, as this aligns perfectly with the role's responsibilities.
✨Adaptability is Key
Moss values adaptability, so come prepared to discuss how you've successfully navigated change in a fast-paced environment. Share examples of how you've responded positively to challenges and helped your team do the same. This will show that you can lead effectively through transitions and maintain high standards.