At a Glance
- Tasks: Lead a dynamic retail team to deliver exceptional customer experiences and drive store performance.
- Company: Join a leading fashion brand known for its commitment to quality and style.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and ongoing development opportunities.
- Other info: Embrace a culture of growth with tailored training and support from day one.
- Why this job: Be a key player in a vibrant environment where your leadership can shine.
- Qualifications: Retail management experience and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
Location: Cheshire Oaks
Hours: Full-time, 39 Hours
Purpose of the Role: You are an experienced commercial and customer-focused Retail Manager, leading all aspects of store performance. You will continually guide and motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey, creating an environment to succeed. An ambassador for the Brand, an expert in product, systems, and processes, you will have an entrepreneurial approach and will possess an impressive record of business development and excellent people skills. You will deliver a high level of operational efficiency and commercially drive the business forward.
Key Responsibilities:
- Accountable for the store performance, showcasing an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- Exhibit excellent floor presence, always leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment.
- Drive high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour.
- Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
- Have strong product knowledge for all services: Hire, Custom Made, Retail, Alterations, Ship from Store and proactively use this towards tailoring the customer experience, delivering operational best practice.
- Utilise sales and customer data to inform and guide interactions, ensuring every decision enhances collective success and customer satisfaction.
- Maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
- Follow all People processes that support the colleague lifecycle from recruitment of Sales Associates and collaborate with the People Team for recruitment of Team Leaders and Deputy Managers, onboarding, training, employee relations, and absence management in collaboration with People Team, developing your Deputy Manager.
- Be a key player within the Area and actively support the Area Manager.
- Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
- Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
- Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, recognising this as integral to the Customer experience.
What You'll Need to Succeed:
- Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
- Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
- Experienced in creating diverse and brand-aligned visual displays.
- Understanding of retail business growth strategies.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
- Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
- Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
Store Manager in Ellesmere Port employer: Moss Bros Group
At Moss, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Cheshire Oaks that prioritises both employee development and customer satisfaction. With a generous benefits package including a 70% employee discount, a rewarding bonus scheme, and tailored career growth opportunities, we empower our Store Managers to lead with confidence and creativity while fostering a supportive team environment. Join us to be part of a brand that values your contributions and celebrates your successes.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Ellesmere Port
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about the brand.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain how your experience aligns with the role of Store Manager. Think about specific examples where you've led a team or improved customer service – these stories will make you stand out.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Store Manager in Ellesmere Port
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and customer service shine through. We want to see how you connect with our brand and how you can bring that energy to the store!
Tailor Your Experience:Make sure to highlight your relevant experience in retail management and customer service. We’re looking for specific examples of how you've driven performance and created a fantastic customer journey in your previous roles.
Be Data Savvy:Since we value data-driven decisions, mention any experience you have with sales analytics or performance insights. Show us how you’ve used data to enhance customer experiences and boost store success!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at StudySmarter.
How to prepare for a job interview at Moss Bros Group
✨Know Your Stuff
Make sure you brush up on your knowledge of retail operations and customer service. Familiarise yourself with the latest global fashion trends and how they relate to the brand. This will show that you're not just a candidate, but someone who genuinely understands the business.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your colleagues or improved store performance. Be ready to discuss your coaching style and how you develop others, as this is key for a Store Manager role.
✨Emphasise Customer Experience
Since the role focuses heavily on delivering an outstanding customer experience, come prepared with specific examples of how you've put customers first in previous roles. Highlight any strategies you've implemented to enhance customer satisfaction and drive sales.
✨Be Data Savvy
Understand how to leverage sales and performance data to inform your decisions. Be ready to discuss how you've used analytics in the past to improve store success. This will demonstrate your ability to drive operational efficiency and make informed decisions.
