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- Tasks: Lead a team to deliver exceptional customer experiences and drive store performance.
- Company: Moss, a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: 70% employee discount, generous bonuses, and ongoing development opportunities.
- Why this job: Be a brand ambassador and make a real impact in a dynamic retail environment.
- Qualifications: Experience in retail or customer service and a passion for fashion.
- Other info: Join a supportive team culture focused on growth and sustainability.
The predicted salary is between 28800 - 43200 £ per year.
Location: Reading
Hours: Full time, 39 Hours
About Us: Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a variety of customers. You will be a natural promoter of customer service excellence, a key contact across your customer’s journey and experience instore, displaying knowledge and experience across product, store systems and processes. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity, supporting the store management to hold the store in their absence.
Key Responsibilities:
- As a supervisory member of the team, you will lead and empower your colleagues, ensuring our customers are at the heart of everything we do.
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively listening, and confidently offering individual bespoke advice.
- You achieve high productivity and motivate colleagues to seize each opportunity to maximise sales and services goals, elevating every interaction, contributing towards our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice to support your DM & SM.
- We support management to train store colleagues, utilising the business tools and resources to drive success and encourage peer trust.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- You will actively seek opportunities to improve store performance and provide the best customer experience, improving service based on feedback from Fefoo, Mystery Shops and other tools and resources.
- You will assist store management by taking ownership of stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
- You will be accountable for opening and closing the store in the absence of management.
- Cashier balancing at the end of the day and ensuring correct procedures are followed.
What You'll Need to Succeed:
- Prior experience in retail, hospitality, or customer service.
- Possesses excellent knowledge of fashion trends and industry standard.
- Familiarity with POS Systems, cash tills, credit card processing and inventory management systems.
- Knowledge in Data Analytics, leveraging sales and performance insights to drive store success, improve customer experiences and support continuous excellence.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, enriched by emotional intelligence, to inspire, guide and foster meaningful relationships with colleagues & customers, effectively elevating the brand’s presence.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.
Team Leader in Croydon employer: Moss Bros Group
Contact Detail:
Moss Bros Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Croydon
✨Tip Number 1
Get to know the company inside out! Research Moss's values, products, and customer service approach. This will help you connect with the interviewers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your people skills! As a Team Leader, you'll need to engage with customers and colleagues alike. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your passion for fashion! Be ready to discuss current trends and how they relate to Moss's offerings. Bring examples of how you've styled outfits or helped others with their wardrobe choices to demonstrate your expertise.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Leader in Croydon
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for fashion and customer service shine through. We want to see how excited you are about the role and how you can bring that energy to our team!
Tailor Your CV: Just like we tailor our clothing, tailor your CV to highlight relevant experience in retail or customer service. Make sure to showcase any achievements that align with our values of creativity and collaboration.
Be Authentic: We love authenticity! Don’t be afraid to let your personality come through in your application. Share your unique style and how it reflects the Moss brand – we’re all about being true to yourself.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Moss Bros Group
✨Know Your Brand
Before the interview, dive deep into Moss's history and values. Understand their vision of 'Styling individuals for moments that matter' and be ready to discuss how you can embody this in your role as a Team Leader.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you actively listened to customers and provided tailored solutions, as this aligns perfectly with the role's focus on customer experience.
✨Demonstrate Leadership Qualities
Think of instances where you've led a team or empowered colleagues. Be ready to share how you motivated others to achieve sales goals and improve performance, showcasing your ability to lead in the absence of management.
✨Familiarise Yourself with Fashion Trends
Brush up on current fashion trends and industry standards. Being knowledgeable will not only impress your interviewers but also show that you're passionate about the brand and can confidently offer bespoke advice to customers.
