Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and create meaningful connections with customers.
- Company: Join Moss, a values-led company that celebrates Spirit and teamwork.
- Benefits: Competitive salary, performance incentives, and opportunities for career growth.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: No experience needed, just a positive attitude and eagerness to learn.
- Other info: Embrace a culture where your contributions are recognised and rewarded.
The predicted salary is between 10 - 13 £ per hour.
Location: Canterbury
Reports to: Store Management/Team Leader
Hours: 6 Hours per week
Role Purpose
As a Sales Associate, you are an ambassador of Moss’s Keystone Habit - Exceptional Customer Service. You deliver results through the Moss Way, the way we do things around here. This combines:
- Spirit - the emotional energy we hire for and nurture.
- Moss Moments - the meaningful connections we create with customers.
- Moss Confidence - the expertise and assurance we bring through service.
All of this is underpinned by our Values and brought to life through our Behaviours – Think Customer, Care Passionately, Act Authentically, Adapt Boldly. By living the Moss Way every day, you ensure outstanding customer experiences, strong commercial performance, and an engaged, motivated team.
What it takes to lead with Moss Spirit
Spirit is the emotional energy that powers Moss. We hire for it, grow it, and celebrate it. Values are our compass, guiding decisions and actions. Behaviours are how Spirit and Values come alive:
- Think Customer - See every decision through the customer’s eyes, balancing service and commercial impact.
- Care Passionately - Bring energy, pride, and positivity; recognise and celebrate great team service delivery.
- Act Authentically - Lead and support with integrity, openness, and fairness; build trust through consistency.
- Adapt Boldly - Respond with confidence to change; support your Store Management to lead the team through challenges and opportunities.
Together, Spirit, Values, and Behaviours create the Moss Way in action.
Key Responsibilities
- Commercial: Contribute to the achievement of ATV, UPT, and conversion by delivering customer service excellence.
- Customer Experience: Ensure every customer experiences the Moss Way, with Spirit, Moss Moments, and Moss Confidence evident in every interaction.
- Operational Tasks: Keep the shop floor tidy, well-stocked and visually appealing at all times. Support with replenishment, size checks and keeping displays in line with visual guidelines.
- Teamwork: Work closely with your team to ensure smooth daily operations. Be a positive and reliable team player, always ready to support and contribute.
- Learning & Development: Take on training and feedback with enthusiasm. Build your knowledge of product, trends, commercial KPI’s and embrace the Moss Way, growing your confidence in the role.
Measures of Success
- Personal KPI targets achieved (ATV, UPT, productivity).
- Positive customer feedback and team performance.
- Compliance and operational tasks completed accurately and efficiently.
- High personal standards in terms of performance, punctuality and reliability.
- Active and positive contribution to the team environment.
What You’ll Need to Succeed
- A passion for delivering exceptional service and demonstrates the Moss Spirit - authentic, passionate, caring, and confident.
- Comfortable to approach customers, start conversations and help with their needs.
- Shows a passion to learn about product, styling and commercial priorities, with a curiosity for both formalwear and casualwear trends.
Experience Needed
No previous retail experience is required - just a positive attitude and willingness to learn and most importantly a curiosity around the Moss brand and spirit.
What We Offer
- Competitive salary and performance-based incentive plan.
- Opportunities for career progression and personal development.
- A values-led culture where Moss Spirit is celebrated, and performance is recognised and rewarded.
- A comprehensive rewards and benefits programme.
At Moss, we hire for Spirit, train for skills, and reward for contribution. This is your chance to be exceptional, creating experiences that matter for your team, your customers, and yourself.
If you would like to know more about Moss, our People and Culture search #LifeatMoss or #TailoryourCareer on LinkedIn.
Sales Associate in Canterbury employer: Moss Bros Group
Contact Detail:
Moss Bros Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate in Canterbury
✨Tip Number 1
Get to know the Moss brand inside out! Familiarise yourself with their values and the Moss Way. When you walk into that interview, show them you understand what it means to deliver exceptional customer service and embody the Moss Spirit.
✨Tip Number 2
Practice your people skills! Since this role is all about connecting with customers, think of scenarios where you can demonstrate your ability to start conversations and help others. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Show your enthusiasm for learning! Moss values a passion for growth, so be ready to discuss how you plan to embrace training and feedback. Share examples of how you've adapted in the past to show you're a quick learner.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Moss team and living the Moss Way.
We think you need these skills to ace Sales Associate in Canterbury
Some tips for your application 🫡
Show Your Spirit: When writing your application, let your passion for exceptional customer service shine through. We want to see that you embody the Moss Spirit – be authentic, caring, and confident in your words!
Think Customer: Frame your experiences and skills from the customer's perspective. Highlight how you've made connections or provided great service in the past, even if it's not in retail. Remember, it’s all about delivering those Moss Moments!
Be Authentic: Don’t be afraid to show your true self in your application. We value integrity and openness, so share your genuine thoughts and experiences. This is your chance to stand out and show us who you really are!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re keen on joining the Moss team!
How to prepare for a job interview at Moss Bros Group
✨Embrace the Moss Spirit
Before your interview, take some time to understand what the Moss Spirit means. Think about how you can demonstrate authenticity, passion, and care during your conversation. Share personal experiences that reflect these qualities, as they are key to fitting in with the team.
✨Know Your Customer Service Basics
Brush up on customer service principles, especially those that align with the Moss Way. Be ready to discuss how you would create meaningful connections with customers and deliver exceptional service. Prepare examples of how you've handled customer interactions in the past, even if they're from different contexts.
✨Show Your Curiosity
Moss values a passion for learning, so come prepared with questions about the brand, its products, and current trends in fashion. This shows your enthusiasm and willingness to grow within the role. It also gives you a chance to engage with the interviewer and demonstrate your interest in the company.
✨Be a Team Player
Highlight your teamwork skills during the interview. Share instances where you've collaborated effectively with others, whether in school projects or part-time jobs. Emphasise your reliability and positive attitude, as these traits are essential for contributing to a motivated team environment at Moss.
