At a Glance
- Tasks: Deliver exceptional customer experiences and promote our stylish menswear.
- Company: Moss, a leading menswear brand with over 170 years of tailoring expertise.
- Benefits: 70% employee discount, generous bonuses, and ongoing development opportunities.
- Other info: Join a collaborative team that values creativity and personal growth.
- Why this job: Be a brand ambassador and help customers look their best for every occasion.
- Qualifications: Strong communication skills and a passion for fashion.
The predicted salary is between 15600 - 20800 £ per year.
Location: Cannock
Hours: 24 Hours per week
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role:
You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You’ll Need to Succeed:
- Technical: Basic Product Knowledge involves understanding the features, benefits, and products available in the store. POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
- Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.
Sales Associate in Cannock employer: Moss Bros Group
Moss Bros Group is an excellent employer for those looking to thrive in a dynamic retail environment in Plymouth. With a strong focus on employee development, a supportive work culture, and benefits like a generous discount and bonus scheme, we empower our team to excel in their roles while delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate in Cannock
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Moss's values, products, and services. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a true Brand Ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers in-store. Role-play scenarios with friends or family to get comfortable with offering bespoke advice and elevating the customer experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Moss team and ready to embrace our culture from day one.
We think you need these skills to ace Sales Associate in Cannock
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how much you love customer service and styling individuals for their special moments. Share any relevant experiences that highlight your passion!
Tailor Your CV:Just like we tailor our clothing, tailor your CV to fit the Sales Associate role. Highlight your customer service skills and any experience you have in retail or fashion. Make sure it aligns with what we value at Moss!
Be Authentic:We’re all about authenticity at Moss, so be yourself in your application. Share your personal style and how it reflects our brand. We want to know who you are beyond just your work experience!
Apply Through Our Website:Make sure to apply through our website for the best chance of success! It’s the easiest way for us to see your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Moss Bros Group
✨Know Your Stuff
Make sure you brush up on your product knowledge before the interview. Understand the different services Moss offers, like Hire, Custom Made, and Retail. Being able to discuss these confidently will show that you're genuinely interested in the role and ready to provide excellent customer service.
✨Showcase Your Style
Since personal style is important at Moss, come dressed in a way that reflects the brand's aesthetic. This isn't just about looking good; it's about demonstrating that you understand the brand and can represent it well to customers.
✨Practice Your People Skills
As a Sales Associate, you'll need to interact with a variety of customers. Practice your communication skills by engaging with friends or family. Focus on listening actively and offering tailored advice, as this will be key to creating a memorable customer experience.
✨Embrace the Values
Familiarise yourself with Moss's core values like Trust, Creativity, and Collaboration. Be prepared to discuss how you embody these values in your work. Showing that you align with the company's culture will make you a more attractive candidate.
