At a Glance
- Tasks: Deliver exceptional customer experiences and promote our stylish menswear.
- Company: Moss, a leading menswear brand with over 170 years of tailoring expertise.
- Benefits: 70% employee discount, generous bonuses, gym membership discounts, and ongoing development opportunities.
- Other info: Join a collaborative team focused on sustainability and personal growth.
- Why this job: Be a brand ambassador and help customers look their best for every occasion.
- Qualifications: Strong communication skills and a passion for fashion.
The predicted salary is between 12 - 15 £ per hour.
Location: Bromley
Hours: 6 & 12 Hours per week
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us this is about working collaboratively and using agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You'll Need to Succeed:
Technical: Basic Product Knowledge involves understanding the features, benefits, and products available in the store. POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You: Reflects the aesthetic of Moss through personal style and presentation. Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand. Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence. Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
Sales Associate in Bromley employer: Moss Bros Group
Moss is an exceptional employer that values creativity, collaboration, and sustainability, making it a fantastic place for Sales Associates to thrive. With a generous employee discount, a rewarding bonus scheme, and tailored development opportunities, staff are encouraged to grow both personally and professionally in a supportive environment. Located in Bromley, the company fosters a positive work culture that prioritises customer service excellence and meaningful relationships, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate in Bromley
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Moss's history, values, and product offerings. This way, when you walk into that interview, you can confidently chat about how you embody their vision of styling individuals for moments that matter.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to simulate different customer scenarios. Show off your ability to listen actively and provide tailored advice, just like you'd do on the shop floor.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events where Moss might be present. Building relationships can give you insider tips and even a foot in the door for that Sales Associate role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Moss team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales Associate in Bromley
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love customer service and fashion. Share any relevant experiences that highlight your dedication to providing an exceptional customer experience.
Tailor Your CV:Just like we tailor our clothing, make sure your CV is tailored to the Sales Associate role. Highlight your skills in communication, product knowledge, and teamwork. Use keywords from the job description to show us you understand what we're looking for!
Be Authentic:We value authenticity at Moss, so don’t be afraid to let your personality come through in your application. Share a bit about your personal style and how it reflects the brand. We want to know the real you and how you can contribute to our team!
Apply Through Our Website:Make sure to apply through our website for the best chance of success! It’s super easy and ensures your application goes directly to us. Plus, you’ll get to explore more about our values and what makes Moss a great place to work!
How to prepare for a job interview at Moss Bros Group
✨Know Your Stuff
Make sure you brush up on your product knowledge before the interview. Familiarise yourself with the services Moss offers, like Hire and Custom Made. Being able to confidently discuss these will show that you're genuinely interested in the role and ready to engage with customers.
✨Showcase Your Style
Since personal style is important at Moss, dress in a way that reflects the brand's aesthetic. This isn't just about looking good; it's about demonstrating that you understand the brand and can represent it well. Think of it as your first chance to impress!
✨Practice Your People Skills
As a Sales Associate, you'll need to connect with a variety of customers. Prepare for the interview by practising how you would greet customers, listen to their needs, and offer tailored advice. Role-playing with a friend can help you feel more comfortable and natural during the actual interview.
✨Embrace the Values
Familiarise yourself with Moss's core values like Trust, Creativity, and Collaboration. Be ready to discuss how you embody these values in your work. Sharing specific examples from your past experiences will demonstrate that you’re not just a fit for the role, but also for the company culture.
