At a Glance
- Tasks: Lead the store team, ensuring exceptional customer experiences and driving sales performance.
- Company: Moss, a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: 70% employee discount, generous bonuses, and ongoing development opportunities.
- Other info: Join a company that values creativity, collaboration, and personal growth.
- Why this job: Be a key player in a dynamic retail environment and inspire your team to success.
- Qualifications: Retail management experience and strong people skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Location: Cribbs Causeway
Hours: Full-time, 39 Hours
About Us: Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us this is about working collaboratively and using agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: You are an inspirational role model who plays a key role assisting the Store Manager leading all aspects of store performance. You will continually guide and motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey creating an environment to succeed. You are an ambassador for the Brand and an expert in product, systems, and processes. With a strong background in retail management, you will possess people skills and a high level of operational efficiency to commercially drive the business forward.
Key Responsibilities:
- Showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard.
- Support the Store Manager in driving high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour.
- Lead and develop the team; conducting regular coaching and feedback sessions, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- Maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
- Follow the People processes and support the colleague lifecycle from recruitment, onboarding, employee relations, and absence management in collaboration with the People Team.
- Be proactive with recruitment of Sales Associates and collaborate with the People Team for recruitment of Key Holders and Team Leaders.
- Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
- Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
- Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, recognising this as integral to the Customer experience.
What You'll Need to Succeed:
- Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
- Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
- Experienced in creating diverse and brand-aligned visual displays.
- Understanding of retail business growth strategies.
About You: Reflects the aesthetic of Moss through personal style and presentation. Committed to continuous self‑improvement, efficient time management, multi‑tasking, and resilience in adapting to challenges. Possesses emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship‑building skills. Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco‑friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
Deputy Manager in Bristol employer: Moss Bros Group
Moss is an exceptional employer that values creativity, collaboration, and personal growth, making it a fantastic place for individuals seeking a rewarding career in retail management. With a generous employee discount, a robust bonus scheme, and a commitment to ongoing development, Moss fosters a supportive work culture where every team member can thrive. Located in Cribbs Causeway, the company not only prioritises sustainability and customer experience but also offers unique benefits like a Cycle to Work Scheme and access to an online learning platform, ensuring employees feel valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Bristol
✨Tip Number 1
Get to know the company inside out! Research Moss's values, products, and customer experience. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Deputy Manager, you'll need to inspire and motivate your team. Role-play common scenarios with friends or family to build your confidence in handling different situations.
✨Tip Number 3
Show off your retail knowledge! Be ready to discuss current fashion trends and how they relate to Moss's offerings. This will demonstrate your expertise and passion for the industry.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Moss family. Don’t miss out on this opportunity!
We think you need these skills to ace Deputy Manager in Bristol
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and customer service shine through. We want to see how you connect with our vision of styling individuals for moments that matter!
Tailor Your CV:Make sure your CV highlights your relevant experience in retail management and customer service. We love seeing how you've led teams and driven performance, so don’t hold back on those achievements!
Be Authentic:We value authenticity, so be yourself in your application. Share your personal style and how it reflects the aesthetic of Moss. This helps us see how you’d fit into our team culture.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our team!
How to prepare for a job interview at Moss Bros Group
✨Know Your Brand
Before the interview, dive deep into Moss's history, values, and vision. Understand their commitment to sustainability and customer experience. This knowledge will help you align your answers with what they stand for, showing that you're not just interested in the role but also in the brand itself.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully guided a team or improved performance. Highlight your coaching techniques and how you foster a high-performance culture.
✨Emphasise Customer-Centricity
Moss places a strong emphasis on customer experience. Be ready to discuss how you've put customers at the forefront in previous roles. Share specific instances where your actions led to enhanced customer satisfaction or loyalty, and how you would implement the Moss Essential Steps of Service.
✨Data-Driven Decision Making
Familiarise yourself with how to leverage sales and performance data to drive store success. Be prepared to discuss how you've used analytics in the past to inform your decisions and improve customer experiences. This will show that you can contribute to the operational efficiency Moss is looking for.
