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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create meaningful connections with customers.
- Company: Join Moss, a vibrant brand that celebrates spirit and teamwork.
- Benefits: Competitive salary, performance incentives, and opportunities for career growth.
- Why this job: Be part of a team that values authenticity and passion in every interaction.
- Qualifications: No experience needed, just a positive attitude and eagerness to learn.
- Other info: Embrace a culture where your contributions are recognised and celebrated.
The predicted salary is between 24000 - 36000 £ per year.
Location: Brighton
Reports to: Store Management/Team Leader
Hours: 30 Hours per week
Role Purpose
As a Sales Associate, you are an ambassador of Moss’s Keystone Habit - Exceptional Customer Service. You deliver results through the Moss Way, which combines:
- Spirit – the emotional energy we hire for and nurture.
- Moss Moments – the meaningful connections we create with customers.
- Moss Confidence – the expertise and assurance we bring through service.
All of this is underpinned by our Values and brought to life through our Behaviours – Think Customer, Care Passionately, Act Authentically, Adapt Boldly. By living the Moss Way every day, you ensure outstanding customer experiences, strong commercial performance, and an engaged, motivated team.
What it takes to lead with Moss Spirit
Spirit is the emotional energy that powers Moss. We hire for it, grow it, and celebrate it. Values are our compass, guiding decisions and actions. Behaviours are how Spirit and Values come alive:
- Think Customer – See every decision through the customer’s eyes, balancing service and commercial impact.
- Care Passionately – Bring energy, pride, and positivity; recognise and celebrate great team service delivery.
- Act Authentically – Lead and support with integrity, openness, and fairness; build trust through consistency.
- Adapt Boldly – Respond with confidence to change; support your Store Management to lead the team through challenges and opportunities.
Together, Spirit, Values, and Behaviours create the Moss Way in action.
Key Responsibilities
- Commercial – Contribute to the achievement of ATV, UPT, and conversion by delivering customer service excellence.
- Customer Experience – Ensure every customer experiences the Moss Way, with Spirit, Moss Moments, and Moss Confidence evident in every interaction.
- Operational Tasks – Keep the shop floor tidy, well-stocked and visually appealing at all times. Support with replenishment, size checks and keeping displays in line with visual guidelines.
- Teamwork – Work closely with your team to ensure smooth daily operations. Be a positive and reliable team player, always ready to support and contribute.
- Learning & Development – Take on training and feedback with enthusiasm. Build your knowledge of product, trends, commercial KPI’s and embrace the Moss Way, growing your confidence in the role.
Measures of Success
- Personal KPI targets achieved (ATV, UPT, productivity).
- Positive customer feedback and team performance.
- Compliance and operational tasks completed accurately and efficiently.
- High personal standards in terms of performance, punctuality and reliability.
- Active and positive contribution to the team environment.
What You’ll Need to Succeed
- A passion for delivering exceptional service and demonstrates the Moss Spirit – authentic, passionate, caring, and confident.
- Comfortable to approach customers, start conversations and help with their needs.
- Shows a passion to learn about product, styling and commercial priorities, with a curiosity for both formalwear and casualwear trends.
Experience Needed
No previous retail experience is required – just a positive attitude and willingness to learn and most importantly a curiosity around the Moss brand and spirit.
What We Offer
- Competitive salary and performance-based incentive plan.
- Opportunities for career progression and personal development.
- A values-led culture where Moss Spirit is celebrated, and performance is recognised and rewarded.
- A comprehensive rewards and benefits programme.
At Moss, we hire for Spirit, train for skills, and reward for contribution. This is your chance to be exceptional, creating experiences that matter for your team, your customers, and yourself.
If you would like to learn more about Moss, our People and Culture search #LifeatMoss or #TailoryourCareer on LinkedIn.
Sales Associate in Brighton employer: Moss Bros Group
Contact Detail:
Moss Bros Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate in Brighton
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they embody the Moss Spirit. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think about how you would approach a customer in a retail setting. Role-play with a friend or family member to get comfortable starting conversations and addressing needs, just like you'd do as a Sales Associate at Moss.
✨Tip Number 3
Be ready to share your passion for the brand during the interview. Talk about what excites you about Moss and how you can contribute to creating those 'Moss Moments' for customers. Your enthusiasm can really set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Moss team and living the Moss Way.
We think you need these skills to ace Sales Associate in Brighton
Some tips for your application 🫡
Show Your Spirit: When you're writing your application, let your passion shine through! We want to see that you embody the Moss Spirit – be authentic, caring, and confident. Share experiences that highlight your enthusiasm for exceptional customer service.
Think Customer: Make sure to frame your application from the customer's perspective. Show us how you can create those meaningful 'Moss Moments' by thinking about how your skills and experiences can enhance customer interactions.
Be Authentic: We value integrity and openness, so don’t be afraid to be yourself in your application. Share your genuine thoughts on why you want to join Moss and how you can contribute to our team culture. Authenticity goes a long way!
Apply Through Our Website: Ready to take the plunge? We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to showcase your interest in being part of the Moss family!
How to prepare for a job interview at Moss Bros Group
✨Embrace the Moss Spirit
Before your interview, take some time to understand what the Moss Spirit means. Think about how you can demonstrate authenticity, passion, and care during your conversation. Share personal stories that reflect these qualities, as they’ll resonate well with the interviewers.
✨Know Your Customer Service Basics
Brush up on customer service principles, especially those that align with the Moss Way. Be ready to discuss how you would approach customer interactions, create meaningful connections, and deliver exceptional service. Use examples from your past experiences, even if they're not retail-related.
✨Show Your Curiosity
Moss values a passion for learning, so come prepared with questions about the brand, its products, and current trends in fashion. This shows that you’re genuinely interested and willing to grow within the company. It’s a great way to demonstrate your enthusiasm!
✨Team Player Attitude
Highlight your teamwork skills during the interview. Share examples of how you've collaborated with others in the past, and express your eagerness to contribute positively to the team environment at Moss. Remember, they’re looking for someone who can adapt boldly and support their colleagues.
