Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the store team, ensuring exceptional customer experiences and driving sales performance.
- Company: Moss, a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: 70% employee discount, generous bonuses, and tailored career development opportunities.
- Why this job: Be a brand ambassador and inspire your team while shaping customer journeys.
- Qualifications: Retail management experience and strong people skills are essential.
- Other info: Join a dynamic team that values creativity, collaboration, and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Location: Bournemouth
Hours: Full-time, 39 Hours
About Us
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role
You are an inspirational role model who plays a key role assisting the Store Manager leading all aspects of store performance. You will continually guide, motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey creating an environment to succeed. You are an ambassador for the Brand and an expert in product, systems, and processes. With a strong background in retail management, you will possess people skills and a high level of operational efficiency to commercially drive the business forward.
Key Responsibilities
- As a leader of the store, you showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You support the Store Manager in driving high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour.
- You will support the Store Manager by leading and developing the team; conducting regular coaching and feedback sessions, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
- Actively follow the People processes and support the colleague lifecycle from recruitment, onboarding, employee relations, and absence management in collaboration with People Team.
- You will be proactive with recruitment of Sales Associates and collaborate with the People Team for recruitment of Key Holders and Team Leaders.
- Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
- You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
- Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you recognise this as integral to the Customer experience.
What You'll Need to Succeed
- Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
- Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
- Experienced in creating diverse and brand-aligned visual displays.
- Understanding of retail business growth strategies.
About You
- Reflects the aesthetic of Moss through personal style and presentation.
- Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
- Possesses emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
- Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.
Deputy Manager in Bournemouth employer: Moss Bros Group
Contact Detail:
Moss Bros Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Bournemouth
✨Tip Number 1
Get to know the company inside out! Research Moss's values, products, and customer experience. When you walk into that interview, show them you’re not just another candidate – you’re someone who truly gets what they’re about.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain how your skills and experiences align with the Deputy Manager role. Think about specific examples where you've led a team or improved customer service – those stories will make you stand out.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events where Moss is involved. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Deputy Manager in Bournemouth
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your love for retail shine through! Share specific experiences that highlight your customer service skills and how you've created memorable shopping experiences. We want to see your enthusiasm for the role!
Tailor Your CV to Us: Make sure your CV reflects the skills and experiences that align with our values at Moss. Highlight your retail management background and any achievements that demonstrate your ability to lead a team and drive performance. We appreciate a personal touch!
Be Authentic: We value authenticity, so don’t be afraid to show your personality in your application. Share your unique style and how it aligns with the Moss brand. Remember, we’re looking for someone who embodies our core values and can inspire others!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Moss Bros Group
✨Know Your Brand
Before the interview, dive deep into Moss's values and mission. Understand how they style individuals for moments that matter and be ready to discuss how your personal style aligns with their aesthetic. This shows genuine interest and helps you connect with the brand.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led teams in the past, focusing on coaching and developing others. Highlight your ability to create a high-performance culture and how you can bring that to Moss.
✨Be Data Savvy
Moss values data analytics for driving success. Brush up on your knowledge of sales and performance metrics. Be prepared to discuss how you've used data to enhance customer experiences or improve store performance in previous roles.
✨Emphasise Customer Experience
Customer service is at the heart of Moss. Think of specific instances where you've gone above and beyond for customers. Share how you would implement the Moss Essential Steps of Service to ensure every customer feels valued and receives bespoke advice.