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For Companies At a Glance
- Tasks: Support users with online assessments and resolve technical issues efficiently.
- Company: Join a supportive team in Hertfordshire with a focus on customer service.
- Benefits: Gain valuable experience in a customer-focused role with standard office hours.
- Why this job: Perfect for those seeking a short-term role with immediate start and growth potential.
- Qualifications: Must be a driver, confident on the phone, and technically capable.
- Other info: Immediate start until end of March, Monday to Friday, 9:00am to 5:00pm.
The predicted salary is between 24000 - 36000 £ per year.
Temporary Customer Service Administrator
Location: Hertfordshire - candidates must be a driver due to location
Duration: Immediate start until end of March
Hours: Monday to Friday, 9:00am - 5:00pm (1 hour lunch)
The Role
We are recruiting for a Temporary Customer Service Administrator to support a busy team on an immediate start basis through to the end of March. This role will suit someone confident on the phone, patient, and technically capable, with the ability to support users through online systems and resolve issues efficiently.
Key Responsibilities
- Provide telephone and email support to users completing online assessments
- Assist with technical issues including logging on, navigating the platform, and system access problems
- Troubleshoot and resolve user issues calmly and professionally
- Proactively chase technicians to ensure mandatory assessments are completed within required timeframes
- Accurately update systems and records with progress and outcomes
- Deliver a high standard of customer service at all times
The Ideal Candidate
- Must be a driver due to location
- Confident and professional telephone manner
- Patient, calm, and able to explain technical processes clearly
- Good overall technical ability and comfortable using online systems
- Confident, organised, and able to manage follow-ups and deadlines
- Reliable and available for an immediate start
Why Apply?
This is a great opportunity for someone looking for a short-term role with an immediate start, working standard office hours in a supportive environment while gaining experience in a customer-focused, technical support role.
Customer Service Advisor - Temporary in Hertford employer: Mosaic Recruitment
Contact Detail:
Mosaic Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Temporary in Hertford
✨Tip Number 1
Get your phone skills polished! Since this role is all about providing support over the phone, practice speaking clearly and confidently. Maybe even do a mock call with a friend to get comfortable.
✨Tip Number 2
Brush up on your technical know-how! Familiarise yourself with common online systems and troubleshooting steps. The more you know, the better you'll be at resolving issues quickly and efficiently.
✨Tip Number 3
Show off your organisational skills! Make a list of potential follow-up questions or scenarios you might encounter. This will help you stay calm and collected when dealing with users' queries.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so don’t hesitate. It’s a great way to stand out and show us you’re serious about landing this role.
We think you need these skills to ace Customer Service Advisor - Temporary in Hertford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service roles. We want to see how you've handled calls and emails, so share specific examples of how you’ve helped users in the past.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that match the role.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention the key responsibilities from the job description and explain how your background makes you a perfect fit for them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mosaic Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with common technical issues users might face and think about how you would resolve them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Practice Your Phone Manner
Since this role requires a confident telephone manner, practice speaking clearly and professionally. You could even role-play with a friend or family member to simulate a customer call. This will help you feel more comfortable and sound more natural during the actual interview.
✨Showcase Your Technical Skills
Be prepared to discuss your technical abilities and any relevant experience you have with online systems. Think of specific examples where you've successfully resolved technical issues in the past. This will demonstrate your capability and reassure the interviewer that you can handle the technical aspects of the job.
✨Emphasise Your Customer Service Experience
Highlight any previous roles where you've provided customer service, especially in a technical support context. Share stories that illustrate your patience and ability to explain complex processes clearly. This will help convey that you’re not just technically savvy but also committed to delivering excellent customer service.
