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For Companies At a Glance
- Tasks: Be the friendly voice for customers, handling queries via phone and email.
- Company: Join a fast-growing business in a vibrant office environment.
- Benefits: Up to £30,000 salary, 25 days holiday, private healthcare, and fun team events.
- Why this job: Make a real impact by delivering exceptional customer service in a supportive team.
- Qualifications: Previous customer service experience and strong communication skills are a plus.
- Other info: Enjoy a dynamic workplace with great career growth opportunities.
The predicted salary is between 24000 - 30000 £ per year.
Location: Harlow - Office Based
Hours: Monday to Thursday 9:00am - 5:00pm, Friday 8:30am - 4:30pm
Salary: Up to £30,000 per annum DOE
The Opportunity
We are recruiting on behalf of a fast-growing, successful business based in Harlow who are looking to add a Customer Service Advisor to their busy and friendly office team. This is not a quiet call-centre role; they are looking for outgoing, switched-on, vibrant individuals who enjoy working at pace and being part of a lively, collaborative office. You will need confidence, ambition, energy and the ability to think on your feet. You will be working from modern, lovely state of the art offices with free parking, supporting customers via phone and email and playing a key part in maintaining a high standard of customer experience as the business continues to grow.
The Role
As Customer Service Advisor, you will be the first point of contact for customers, handling queries professionally and efficiently. You will need to be confident speaking to people, able to write clear and well-structured emails, and comfortable juggling multiple tasks in a very fast-moving environment. This is a great role for someone who genuinely enjoys customer interaction, takes pride in their communication, and wants to be part of a hard-working but supportive team.
Key Responsibilities
- Handling customer enquiries via phone and email (Zendesk)
- Providing clear, friendly and professional responses to customer queries
- Writing accurate, well-worded emails - strong written communication is essential
- Investigating issues, identifying root causes and offering effective solutions
- Working closely with internal teams to resolve queries quickly and efficiently
- Maintaining accurate records of customer interactions
- Learning product information and company processes to support customers confidently
- Contributing positively to a busy, energetic office environment
About You
- Previous experience in a customer service or office-based role is desirable
- D2C experience would be beneficial
- Confident communicator with a strong telephone manner
- Able to write clear, professional and well-structured emails
- Outgoing, energetic and comfortable in a busy office setting
- Hard-working, proactive and able to use initiative
- Well organised with good attention to detail
- Calm under pressure and able to manage multiple tasks
- A team player who enjoys being part of a collaborative environment
What’s on Offer
- Salary up to £28,000
- 25 days holiday plus bank holidays
- Company pension
- Private healthcare after probation (small employee contribution)
- Summer / Winter Parties
- Department Team social events
- Discretionary annual bonus
- Free on-site parking
- Friendly, sociable office environment
- Long-term opportunity within a growing business
To Apply
If you are a highly organised and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join the Target Darts team in Harlow. Please submit your CV and a cover letter outlining your relevant experience and why you are a suitable candidate for this role.
Customer Service Advisor in Harlow employer: Mosaic Recruitment
Contact Detail:
Mosaic Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Harlow
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their vibrant team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully handled customer queries or resolved issues. This will demonstrate your ability to maintain high standards of customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Target Darts in Harlow!
We think you need these skills to ace Customer Service Advisor in Harlow
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your cover letter, let your personality shine through. Use a friendly tone and share why you're excited about the role and how you can contribute to our vibrant team.
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your relevant experience, especially any customer service roles you've had before. We love seeing how your skills match what we're looking for!
Be Clear and Concise: When it comes to written communication, clarity is key. Make sure your emails and cover letter are well-structured and free of jargon. We appreciate straightforward communication that gets to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Mosaic Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the products or services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Show Off Your Communication Skills
As a Customer Service Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully handled customer queries in the past, showcasing your ability to think on your feet.
✨Demonstrate Your Team Spirit
This role requires someone who thrives in a collaborative environment. Be ready to discuss times when you've worked well in a team, contributed positively to a group dynamic, or helped resolve conflicts. Highlighting your team player attitude can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential customer issues you might encounter and how you would handle them. Practising these scenarios can help you feel more prepared and confident when it comes to demonstrating your problem-solving skills.
