At a Glance
- Tasks: Manage client accounts and ensure smooth day-to-day operations in a fast-paced environment.
- Company: Join a dynamic team in Hertfordshire with a focus on customer service excellence.
- Benefits: Enjoy a competitive salary, bonuses, gym membership, and hybrid working options.
- Other info: Experience a supportive environment with clear progression paths in a growing business.
- Why this job: Kickstart your career in account management with full training and growth opportunities.
- Qualifications: Strong communication skills and a proactive, organised approach are essential.
The predicted salary is between 25000 - 25000 £ per year.
Location: Hertfordshire (office-based with hybrid working available after training)
Salary: £25,000 per annum + bonus
Working Hours: Monday to Friday, 35 hours per week (core hours 9:00am - 5:00pm, with a rotating early shift of 8:30am - 4:30pm)
Benefits:
- Up to 10% annual bonus
- 8% pension
- 21 days holiday + bank holidays
- Laptop & mobile provided
- Gym membership
- Free on-site parking
The Opportunity
Our client is looking for a proactive and highly organised Account Manager to join their operations team. This is a great opportunity to step into a client-facing role within a fast-paced, service-led environment where you will take ownership of a portfolio of accounts and play a key part in ensuring smooth day-to-day operations. You will act as the main point of contact for clients and external partners, managing queries, coordinating activity, and ensuring issues are resolved efficiently. Full training is provided, making this an excellent opportunity for someone looking to build a long-term career in account management or operations.
Key Responsibilities
- Account & Relationship Management
- Manage a portfolio of client accounts, building strong and professional relationships
- Act as the primary point of contact, handling queries and providing updates
- Deliver a high level of customer service at all times
- Communication & Coordination
- Manage daily communication via phone and email
- Keep stakeholders informed of progress, updates, and resolutions
- Escalate issues where required and ensure follow-up through to completion
- Administration & Data Management
- Maintain accurate and up-to-date records across internal systems
- Log all communications, actions, and case updates
- Produce regular reports on account activity and progress
- Problem Solving & Operational Support
- Investigate and resolve operational issues efficiently
- Liaise with third parties to coordinate actions and meet deadlines
- Ensure all cases are progressed in line with service level expectations
- Proactive Account Support
- Identify potential issues early and take preventative action
- Support clients in managing their workload effectively
- Highlight recurring challenges and suggest process improvements
Skills & Experience
- Essential
- Strong communication skills (both written and verbal)
- Excellent organisational and time management skills
- Problem-solving ability with a logical approach
- High attention to detail and accuracy
- Confident IT skills (MS Office and internal systems)
- Ability to manage a busy workload and prioritise tasks
- A proactive, adaptable, and team-oriented approach
- Desirable
- Experience in account management, customer service, or operations
- Experience in a fast-paced, client-focused environment
Additional Information
- Hybrid working available after training (1 day from home)
- Full training and ongoing support provided
- Clear progression opportunities within a growing business
Customer Service in Sawbridgeworth employer: Mosaic Recruitment Ltd.,
Join a dynamic and supportive team in Hertfordshire as a Customer Service Account Manager, where you will enjoy a vibrant work culture that prioritises employee growth and development. With benefits such as a competitive salary, annual bonus, gym membership, and the flexibility of hybrid working after training, this role offers a fantastic opportunity to build a rewarding career in account management while being part of a company that values its employees and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service in Sawbridgeworth
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing client relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service in Sawbridgeworth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Account Manager role. Highlight your relevant experience and skills that match the job description, especially your communication and organisational abilities.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and resolve issues efficiently, so don’t hold back!
Be Professional Yet Personable:While we want to see your professional side, don’t forget to let your personality shine through. A friendly tone in your cover letter can help us get a sense of who you are and how you might fit into our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mosaic Recruitment Ltd.,
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Account Manager role. Familiarise yourself with the key responsibilities like managing client accounts and providing top-notch customer service. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Communication Skills
Since strong communication is essential for this role, prepare to discuss examples of how you've effectively managed client relationships in the past. Think of specific situations where you resolved issues or coordinated activities, as this will highlight your ability to handle queries and keep stakeholders informed.
✨Demonstrate Problem-Solving Abilities
Be ready to share instances where you've tackled operational challenges. Employers love candidates who can think on their feet, so prepare a few stories that showcase your logical approach to problem-solving and how you’ve proactively identified and addressed potential issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or opportunities for progression within the company. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
