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- Tasks: You'll build relationships and troubleshoot issues for clients in affordable housing.
- Company: Join a great company with a supportive culture and hybrid work options.
- Benefits: Enjoy a competitive salary, gym membership, and up to 10% annual bonus.
- Why this job: Make a real impact by helping tenants find homes while enjoying a flexible work environment.
- Qualifications: No specific experience required; just bring your communication skills and a positive attitude!
- Other info: Work from home one day a week and enjoy free parking.
The predicted salary is between 18480 - 21600 £ per year.
Hybrid working available Great company, location & benefits Job Title: Customer Service Coordinator Reports to: Team Leader Location : Sawbridgeworth, but you may be required to work from other locations at the company’s discretion and with appropriate notice. Hybrid work model includes one day per week working from home. Working Hours: 35 hours per week, Monday to Friday. 9am to 5pm Salary : £23k – increasing to £25kpa after 6 months’ probation, 21 days holiday – plus Bank Holidays, 5% pension, laptop, mobile phone, and free parking. Up to 10% annual bonus, Gym membership Nature and Scope: The Customer Service Coordinator is responsible for building and maintaining positive relationships with clients and partners, ensuring clear communication and accurate record-keeping. The role involves troubleshooting issues remotely in vacant homes, proactively addressing challenges, and supporting the successful re-housing of tenants in affordable housing. Key tasks include daily communication via email and phone, updating the portal, and providing regular reports to clients and partners. Principal accountabilities: Relationship Management: Build and maintain strong relationships with clients and partners through regular communication, promptly addressing con…
Customer Service Coordinator employer: Mosaic Recruitment Ltd.,
Contact Detail:
Mosaic Recruitment Ltd., Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarize yourself with the affordable housing sector. Understanding the challenges and needs of tenants can help you stand out as a candidate who is genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves daily communication with clients and partners, being able to convey information clearly and effectively will be crucial.
✨Tip Number 3
Highlight any experience you have with customer service or relationship management. Be ready to share specific examples of how you've successfully resolved issues or built strong relationships in previous roles.
✨Tip Number 4
Be prepared to discuss your approach to problem-solving. The role requires troubleshooting issues remotely, so demonstrating your ability to think critically and act quickly will be key during the interview.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Coordinator position. Understand the key responsibilities and required skills, such as relationship management and communication.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and relationship management. Use specific examples that demonstrate your ability to communicate effectively and troubleshoot issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities of the Customer Service Coordinator and express your interest in building positive relationships with clients.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mosaic Recruitment Ltd.,
✨Show Your Communication Skills
As a Customer Service Coordinator, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, both verbally and in writing. Use examples from your past experiences where you successfully managed client relationships.
✨Highlight Problem-Solving Abilities
The role involves troubleshooting issues, so be ready to discuss specific challenges you've faced in previous positions and how you resolved them. This will showcase your proactive approach and ability to think on your feet.
✨Familiarize Yourself with the Company
Research the company’s values, mission, and recent projects. Showing that you understand their goals and how you can contribute will set you apart from other candidates. Tailor your answers to align with their objectives.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about team dynamics, the tools they use for communication, or how success is measured in the position. This demonstrates your eagerness to engage and learn more.
