At a Glance
- Tasks: Be the first point of contact for families needing support and guidance.
- Company: Supportive organisation dedicated to helping families and children.
- Benefits: Competitive salary, hybrid working, and training opportunities.
- Other info: Flexible hours with a rotating shift pattern.
- Why this job: Make a real difference in families' lives while working remotely.
- Qualifications: Empathy, patience, and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Pay: £25,000.00-£30,000.00 per year
Salary: £25,000 - £30,000 depending on experience and agreed hybrid working arrangement, mainly remote will be considered for the right applicant.
Location: Hybrid/remote. Training will be delivered from Finchley, Nazeing and remotely; you need to be a driver to travel to the client location on occasion. Once fully trained, the role will be hybrid/remote at the Nazeing office and occasional client location as required.
Hours: 37.5 hours per week. Working on a rotating shift pattern between 8:00am and 8:00pm, Monday to Friday. Example shifts: 8:00am - 4:00pm, 10:00am - 6:00pm, 12:00pm - 8:00pm.
About the Role: Our client is supporting families who require guidance and access to specialist behavioural support and mediation services for children and young people. As a Call Handler, you will be the first point of contact for parents, carers and professionals contacting the service. Many callers may be experiencing stressful or emotional situations, so empathy, patience and excellent communication skills are essential.
