At a Glance
- Tasks: Manage and develop B2B customer accounts while ensuring top-notch service delivery.
- Company: Join a growing business with a focus on customer relationships and teamwork.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Fast-paced role with a collaborative culture and room for career advancement.
- Why this job: Make a real impact by enhancing customer experiences and driving account success.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 38250 - 46750 £ per year.
Account Manager
Location
Either Ascot or Essex
We are looking for an experienced, commercially minded Account Manager to join a growing business on a is is a key client B2B role, responsible for building strong customer relationships, ensuring excellent service delivery and working closely with internal operational teams to resolve issues, identify opportunities and retain business.
The role
- Manage and develop a portfolio of business customers.
- Act as a trusted day-to-day contact, ensuring clients receive a responsive, high-quality service.
- Build a strong understanding of each customer’s requirements, priorities and service expectations.
- Work closely with Operations, Logistics, Sales and wider internal teams to coordinate service delivery and resolve issues promptly.
- Monitor account performance, customer activity and service levels, identifying risks and opportunities.
- Support renewals, retention activity and opportunities to grow existing customer relationships.
- Handle customer queries, escalations and complaints professionally, keeping stakeholders informed throughout.
- Maintain accurate account records, notes and reporting using internal systems.
- Contribute ideas to improve customer experience, processes and commercial performance.
About you
You will be an experienced Account Manager, Customer Success Manager or Client Relationship Manager, ideally from a B2B, service-led, logistics, utilities, facilities, transport or operational environment.
You will be confident managing multiple priorities, communicating with a range of stakeholders and taking ownership of issues through to resolution.
Commercially aware and naturally relationship-focused, you will enjoy combining excellent customer service with a practical, results-driven approach.
You will also have
- Proven experience managing B2B customer accounts.
- Strong relationship-building and communication skills.
- Experience working closely with operational or service-delivery teams.
- The ability to handle issues calmly, professionally and proactively.
- Good commercial awareness, with an understanding of retention and account growth.
- Strong organisational skills and confidence using CRM or account-management systems.
- A collaborative approach and the ability to work across multiple teams and locations.
This is an excellent opportunity for someone who enjoys being close to customers, making a tangible difference to service delivery and contributing to a fast-paced, supportive business.
Account Manager in Ascot employer: Mosaic Recruitment Ltd., Careers
Join a supportive and collaborative organisation in Hertfordshire as a Business Analyst, where you will enjoy a hybrid working model that promotes work-life balance. With a focus on employee growth and development, this role offers the opportunity to engage in diverse projects while utilising your analytical skills to drive process improvements and technology solutions. The company values innovation and teamwork, making it an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
Mosaic Recruitment Ltd., Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Ascot
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mosaic Recruitment Ltd., Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mosaic Recruitment Ltd., Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Ascot
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mosaic Recruitment Ltd., Careers:Your cover letter is your chance to shine! Tell us why you want to work at Mosaic Recruitment Ltd., Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mosaic Recruitment Ltd., Careers!
How to prepare for a job interview at Mosaic Recruitment Ltd., Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
