At a Glance
- Tasks: Lead daily operations and ensure exceptional customer experiences at a lively pub.
- Company: The Running Horse, a vibrant pub with a fantastic atmosphere and craft beers.
- Benefits: Weekly bonuses, 50% off food, 20% off drinks, and great work/life balance.
- Other info: Excellent career progression opportunities and a fun annual team party.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 28800 - 43200 £ per year.
A stone's throw from Aldgate East station, The Running Horse is a pub and restaurant with a lively atmosphere and an excellent range of craft beers.
Role Overview: As the Assistant General Manager, you’ll play a vital role in daily operations, team leadership, and customer satisfaction. Working closely with the General Manager, you’ll help oversee all aspects of the pub/restaurant, from ensuring high-quality service to supporting team development. You’ll lead by example, maintain high standards, and ensure that both staff and guests feel valued and engaged.
Key Responsibilities:
- Operational Support: Assist the General Manager in all daily operations, including opening/closing procedures, cash handling, and inventory management.
- Staff Supervision: Lead, train, and motivate team members to deliver exceptional service; assist with scheduling and performance reviews.
- Customer Experience: Ensure an outstanding customer experience, proactively addressing any issues and building strong relationships with regular guests.
- Quality Assurance: Uphold high standards in food, drink, and service quality; work closely with kitchen/bar teams to maintain consistency.
- Compliance: Ensure health, safety, and licensing regulations are strictly adhered to.
- Financial Oversight: Assist in managing budgets, monitoring expenses, and achieving financial targets; support in analyzing performance data to optimize operations.
Qualifications:
- Proven experience in a managerial role within a pub, restaurant, or hospitality environment.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Excellent communication and problem-solving abilities.
- Knowledge of health, safety, and food hygiene standards.
- Flexibility to work evenings, weekends, and holidays as needed.
- A passion for delivering outstanding customer service and a positive guest experience.
What We Offer: A discretionary bonus scheme paid out weekly based on the site KPI's, our annual team party, 48 hour contract and a commitment for a good work/life balance, 50% off food and 20% off drink in all our venues, and the usual - pension and team meals, great progression opportunities within the company.
If you’re passionate about hospitality and ready to bring your skills to a dynamic and welcoming pub/restaurant, we’d love to hear from you!
Assistant General Manager in London employer: Mosaic Pub & Dining
Join our vibrant pub where we prioritise a fun and supportive work culture, perfect for those who thrive in a lively environment. With competitive pay, tips, and opportunities for personal growth, you'll be part of a dedicated team that values your contributions while creating memorable experiences for our guests. Enjoy staff discounts on food and drinks as you engage with a diverse clientele in a welcoming atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mosaic Pub & Dining. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mosaic Pub & Dining
Don't be shy about reaching out to Mosaic Pub & Dining directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mosaic Pub & Dining and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mosaic Pub & Dining
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
