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- Tasks: Lead daily operations and ensure exceptional customer experiences at a lively pub.
- Company: The Running Horse, a vibrant pub with a fantastic atmosphere and craft beers.
- Benefits: Weekly bonuses, 50% off food, 20% off drinks, and great work/life balance.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Experience in hospitality management and strong leadership skills required.
- Other info: Excellent career progression opportunities and a fun annual team party.
The predicted salary is between 28800 - 43200 £ per year.
A stone's throw from Aldgate East station, The Running Horse is a pub and restaurant with a lively atmosphere and an excellent range of craft beers.
Role Overview: As the Assistant General Manager, you’ll play a vital role in daily operations, team leadership, and customer satisfaction. Working closely with the General Manager, you’ll help oversee all aspects of the pub/restaurant, from ensuring high-quality service to supporting team development. You’ll lead by example, maintain high standards, and ensure that both staff and guests feel valued and engaged.
Key Responsibilities:
- Operational Support: Assist the General Manager in all daily operations, including opening/closing procedures, cash handling, and inventory management.
- Staff Supervision: Lead, train, and motivate team members to deliver exceptional service; assist with scheduling and performance reviews.
- Customer Experience: Ensure an outstanding customer experience, proactively addressing any issues and building strong relationships with regular guests.
- Quality Assurance: Uphold high standards in food, drink, and service quality; work closely with kitchen/bar teams to maintain consistency.
- Compliance: Ensure health, safety, and licensing regulations are strictly adhered to.
- Financial Oversight: Assist in managing budgets, monitoring expenses, and achieving financial targets; support in analyzing performance data to optimize operations.
Qualifications:
- Proven experience in a managerial role within a pub, restaurant, or hospitality environment.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Excellent communication and problem-solving abilities.
- Knowledge of health, safety, and food hygiene standards.
- Flexibility to work evenings, weekends, and holidays as needed.
- A passion for delivering outstanding customer service and a positive guest experience.
What We Offer: A discretionary bonus scheme paid out weekly based on the site KPI's, our annual team party, 48 hour contract and a commitment for a good work/life balance, 50% off food and 20% off drink in all our venues, and the usual - pension and team meals, great progression opportunities within the company.
If you’re passionate about hospitality and ready to bring your skills to a dynamic and welcoming pub/restaurant, we’d love to hear from you!
Assistant General Manager in London employer: Mosaic Pub & Dining
Contact Detail:
Mosaic Pub & Dining Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager in London
✨Tip Number 1
Network like a pro! Get chatting with folks in the industry, whether it's at local events or online. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up in person! If you’re eyeing a specific pub or restaurant, pop in and introduce yourself. A friendly face can make a lasting impression, and it shows you’re genuinely interested in joining their team.
✨Tip Number 3
Prepare for the interview by knowing the venue inside out. Familiarise yourself with their menu, vibe, and any recent news. This will help you stand out and show that you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to join our team!
We think you need these skills to ace Assistant General Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how excited you are about the role and what makes you a great fit for our lively pub atmosphere.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in managerial roles within pubs or restaurants. We love seeing how your past experiences align with the responsibilities of the Assistant General Manager position.
Be Personable: Use a friendly tone in your cover letter. We’re all about building strong relationships, so show us your personality and how you connect with others. It’s all about making that first impression count!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Running Horse.
How to prepare for a job interview at Mosaic Pub & Dining
✨Know the Venue Inside Out
Before your interview, make sure to visit The Running Horse if you can. Familiarise yourself with the atmosphere, menu, and craft beers they offer. This will not only show your genuine interest but also help you discuss how you can contribute to enhancing the customer experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Think about specific situations where you motivated staff or resolved conflicts. This will demonstrate your capability to inspire and manage a diverse team effectively.
✨Understand Operational Challenges
Brush up on common operational challenges faced in the hospitality industry, such as inventory management and compliance with health and safety regulations. Being able to discuss these topics will show that you're ready to support the General Manager in daily operations.
✨Emphasise Customer Service Passion
Be ready to share your thoughts on what outstanding customer service looks like. Discuss any experiences where you went above and beyond for guests. This will highlight your commitment to ensuring a positive guest experience, which is crucial for the role.
