At a Glance
- Tasks: Lead a vibrant team to deliver exceptional service and memorable experiences.
- Company: A charming gastropub with a unique community vibe.
- Benefits: 50% off food, 20% off drinks, and growth opportunities.
- Other info: Join a supportive team in a dynamic and fun environment.
- Why this job: Be a key player in creating unforgettable guest experiences.
- Qualifications: Experience in hospitality leadership and a passion for customer service.
The predicted salary is between 24000 - 30000 € per year.
Stretching from the vibrant streets of Birmingham to the bustling heart of London, each pub exudes its own distinct charm and character, reflecting the unique personality of its community. Despite their individuality, they all share a unifying hallmark: the dedication of talented and passionate staff who take pride in delivering not just quality service, but memorable experiences that keep guests coming back time and time again.
Snuggly tucked into the corner of Bessels Green, and within walking distance of Sevenoaks station, is this cosy gastropub. Featuring two large open-plan dining rooms, kitted out with three open fires, a small snug bar and large patio and beer garden.
As a Supervisor, you play a key role in the smooth and successful operation of our business. You will lead by example, ensuring daily tasks are completed efficiently while maintaining a positive and safe environment for both staff and guests. This position requires a hands-on approach, excellent communication skills, and the ability to inspire and support team members during shifts.
Key Responsibilities:- Oversee the day-to-day operations, ensuring all tasks are completed to the highest standard.
- Support and guide team members during shifts, fostering collaboration and a positive work environment.
- Take charge of running individual shifts, ensuring seamless service and operational efficiency.
- Ensure every guest has an outstanding experience, resolving issues promptly and professionally.
- Monitor and enforce compliance with health and safety regulations, maintaining a safe environment for staff and guests.
- Uphold company standards and policies while contributing to a culture of excellence and accountability.
- Previous experience in a supervisory or team leadership role, preferably in hospitality or retail.
- Strong organizational skills with the ability to multitask and prioritize under pressure.
- A passion for delivering exceptional customer experiences.
- Excellent problem-solving abilities and attention to detail.
- Knowledge of health and safety regulations and a commitment to ensuring compliance.
- A positive attitude, with the ability to motivate and inspire a team.
- A supportive and inclusive work environment.
- Opportunities for personal and professional growth.
- 50% off food, 20% off drinks at all Mosaic Pub and Dining Venues.
FOH Supervisor in Kent employer: Mosaic Pub & Dining
As a FOH Supervisor at our charming gastropub in Bessels Green, you will be part of a dedicated team that prides itself on delivering exceptional service and creating memorable experiences for our guests. We foster a supportive and inclusive work culture, offering opportunities for personal and professional growth, alongside generous employee discounts and a commitment to maintaining a positive environment for both staff and patrons. Join us in a role where your leadership can shine and make a real impact in a vibrant community setting.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Supervisor in Kent
✨Tip Number 1
Get to know the pub's vibe! Before your interview, pop in for a drink or a meal. This way, you can chat with staff and get a feel for the atmosphere. It’ll help you connect during your interview and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a FOH Supervisor, you'll need to inspire your team and charm the guests. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a tough situation into a positive outcome. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for joining our team right from the start.
We think you need these skills to ace FOH Supervisor in Kent
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering exceptional customer experiences and leading a team. Share specific examples from your past that highlight your passion for hospitality.
Tailor Your CV:Make sure your CV is tailored to the FOH Supervisor role. Highlight your previous supervisory experience and any relevant skills that match the job description. We love seeing candidates who take the time to align their experience with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Mosaic Pub & Dining
✨Know the Venue Inside Out
Before your interview, take some time to research the gastropub and its unique offerings. Familiarise yourself with their menu, atmosphere, and any special events they host. This will not only show your genuine interest but also help you answer questions about how you can contribute to enhancing the guest experience.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your hands-on approach and how you foster a positive work environment, as this aligns perfectly with what they're looking for.
✨Emphasise Customer Experience
Be ready to discuss your passion for delivering exceptional customer service. Think of specific instances where you've gone above and beyond for guests. This will illustrate your commitment to ensuring every visitor has an outstanding experience, which is crucial for this role.
✨Understand Health and Safety Regulations
Since compliance with health and safety regulations is a key responsibility, brush up on relevant guidelines before your interview. Be prepared to discuss how you would ensure a safe environment for both staff and guests, showcasing your attention to detail and problem-solving abilities.
