At a Glance
- Tasks: Support daily operations, lead the team, and ensure exceptional customer experiences.
- Company: Victoria Stakes, a charming independent pub in Muswell Hill.
- Benefits: Weekly bonuses, 50% off food, 20% off drinks, and great work/life balance.
- Other info: Exciting progression opportunities and a fun annual team party!
- Why this job: Join a vibrant team and make a real impact in a beloved community hub.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Located at the heart of Muswell Hill, Victoria Stakes is an independent pub and events venue that combines traditional charm with modern versatility. The pub boasts a welcoming main bar, a stylish first-floor dining room perfect for private gatherings, and a cozy outdoor area ideal for relaxing with friends. Known for its warm atmosphere, seasonal menu, and expertly curated drinks selection, it’s a go-to destination for locals and visitors alike. Victoria Stakes is also an exceptional choice for events, offering customizable spaces and attentive service for birthdays, weddings, corporate functions, and more. With its convenient location and commitment to hospitality, Victoria Stakes is more than just a pub – it’s a cornerstone of the Muswell Hill community.
Role Overview: As the Assistant General Manager, you’ll play a vital role in daily operations, team leadership, and customer satisfaction. Working closely with the General Manager, you’ll help oversee all aspects of the pub/restaurant, from ensuring high-quality service to supporting team development. You’ll lead by example, maintain high standards, and ensure that both staff and guests feel valued and engaged.
Key Responsibilities:
- Operational Support: Assist the General Manager in all daily operations, including opening/closing procedures, cash handling, and inventory management.
- Staff Supervision: Lead, train, and motivate team members to deliver exceptional service; assist with scheduling and performance reviews.
- Customer Experience: Ensure an outstanding customer experience, proactively addressing any issues and building strong relationships with regular guests.
- Quality Assurance: Uphold high standards in food, drink, and service quality; work closely with kitchen/bar teams to maintain consistency.
- Compliance: Ensure health, safety, and licensing regulations are strictly adhered to.
- Financial Oversight: Assist in managing budgets, monitoring expenses, and achieving financial targets; support in analyzing performance data to optimize operations.
Qualifications:
- Proven experience in a managerial role within a pub, restaurant, or hospitality environment.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Excellent communication and problem-solving abilities.
- Knowledge of health, safety, and food hygiene standards.
- Flexibility to work evenings, weekends, and holidays as needed.
- A passion for delivering outstanding customer service and a positive guest experience.
What We Offer:
- A discretionary bonus scheme paid out weekly based on the site KPI's.
- Our annual team party.
- 48 hour contract and a commitment for a good work/life balance.
- 50% off food and 20% off drink in all our venues.
- The usual - pension and team meals.
- Great progression opportunities within the company.
If you’re passionate about hospitality and ready to bring your skills to a dynamic and welcoming pub/restaurant, we’d love to hear from you!
Assistant Manager employer: Mosaic Pub & Dining
Victoria Stakes is an exceptional employer located in the vibrant Muswell Hill, offering a warm and inclusive work culture that prioritises team development and customer satisfaction. With competitive benefits such as a discretionary bonus scheme, generous discounts on food and drink, and a commitment to work/life balance, employees can thrive both personally and professionally. The pub's focus on progression opportunities ensures that staff are supported in their career growth within a dynamic hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on an Assistant Manager position or can put in a good word for you.
✨Tip Number 2
Get social! Follow pubs and restaurants on social media, especially those you're interested in. Engage with their posts and show your enthusiasm for their brand – it could catch the eye of hiring managers!
✨Tip Number 3
Prepare for interviews by researching the venue's menu and values. When you apply through our website, make sure to highlight how your experience aligns with their commitment to exceptional customer service.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and reinforces your enthusiasm for joining their team.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re genuinely excited about the role and the chance to contribute to our warm atmosphere at Victoria Stakes.
Tailor Your CV:Make sure your CV highlights relevant experience in the pub or restaurant industry. We’re looking for proven managerial skills, so don’t forget to mention any leadership roles you've had and how you’ve motivated your team!
Craft a Personal Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Assistant Manager role. Share specific examples of how you’ve delivered exceptional customer service and maintained high standards in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mosaic Pub & Dining
✨Know the Venue Inside Out
Before your interview, take some time to familiarise yourself with Victoria Stakes. Understand its unique offerings, from the seasonal menu to the atmosphere it provides. This knowledge will not only impress the interviewers but also show your genuine interest in the role and the establishment.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed staff in previous roles. Think about specific situations where you resolved conflicts or improved team performance, as these stories will highlight your leadership capabilities.
✨Emphasise Customer Experience
Customer satisfaction is key in hospitality. Be ready to discuss how you've previously ensured outstanding customer experiences. Share anecdotes that demonstrate your problem-solving skills and ability to build relationships with guests, as this aligns perfectly with the pub's commitment to hospitality.
✨Prepare for Operational Questions
Expect questions about daily operations, compliance, and financial oversight. Brush up on your knowledge of health and safety regulations, cash handling, and inventory management. Being well-prepared to discuss these topics will show that you're ready to support the General Manager effectively.
