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- Tasks: Lead daily operations, motivate the team, and ensure exceptional customer experiences.
- Company: The Button Factory, a vibrant venue in Birmingham's Jewellery Quarter.
- Benefits: Weekly bonuses, 50% off food, 20% off drinks, and great work/life balance.
- Why this job: Join a dynamic team and make a real impact in a lively hospitality environment.
- Qualifications: Experience in hospitality management and strong leadership skills required.
- Other info: Exciting career progression opportunities and a fun annual team party.
The predicted salary is between 28800 - 43200 £ per year.
Situated in the heart of Birmingham's Jewellery Quarter, The Button Factory has restored and extended one of the quarter's traditional buildings. The venue hosts a spacious 40 seater restaurant, 2 bars, a garden terrace and outside courtyard which can hold up to 350 people. From Sunday Roasts, BBQ dinners, Wedding Receptions to evening drinks, the Button Factory has something for everyone.
As the Assistant Manager, you'll play a vital role in daily operations, team leadership, and customer satisfaction. Working closely with the General Manager, you'll help oversee all aspects of the pub/restaurant, from ensuring high-quality service to supporting team development. You'll lead by example, maintain high standards, and ensure that both staff and guests feel valued and engaged.
Key Responsibilities:- Operational Support: Assist the General Manager in all daily operations, including opening/closing procedures, cash handling, and inventory management.
- Staff Supervision: Lead, train, and motivate team members to deliver exceptional service; assist with scheduling and performance reviews.
- Customer Experience: Ensure an outstanding customer experience, proactively addressing any issues and building strong relationships with regular guests.
- Quality Assurance: Uphold high standards in food, drink, and service quality; work closely with kitchen/bar teams to maintain consistency.
- Compliance: Ensure health, safety, and licensing regulations are strictly adhered to.
- Financial Oversight: Assist in managing budgets, monitoring expenses, and achieving financial targets; support in analyzing performance data to optimize operations.
- Proven experience in a managerial role within a pub, restaurant, or hospitality environment.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Excellent communication and problem-solving abilities.
- Knowledge of health, safety, and food hygiene standards.
- Flexibility to work evenings, weekends, and holidays as needed.
- A passion for delivering outstanding customer service and a positive guest experience.
- A discretionary bonus scheme paid out weekly based on the site KPI's.
- Our annual team party.
- 48 hour contract and a commitment for a good work/life balance.
- 50% off food and 20% off drink in all our venues and the usual - pension and team meals.
- Great progression opportunities within the company.
If you're passionate about hospitality and ready to bring your skills to a dynamic and welcoming pub/restaurant, we'd love to hear from you.
Assistant Manager employer: Mosaic Pub & Dining
Contact Detail:
Mosaic Pub & Dining Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. They might know about openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Show up in person! If you're eyeing The Button Factory, pop by and introduce yourself. A friendly chat with the team can leave a lasting impression and show your genuine interest in the role.
✨Tip Number 3
Prepare for the interview by researching the venue and its offerings. Knowing their menu and recent events will help you stand out and demonstrate your passion for delivering outstanding customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re not just looking for a job, but that you genuinely care about delivering an outstanding customer experience.
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager role. Highlight your relevant experience in managing teams and ensuring high-quality service. We love seeing how your past roles have prepared you for this position!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Button Factory!
How to prepare for a job interview at Mosaic Pub & Dining
✨Know the Venue Inside Out
Before your interview, take some time to research The Button Factory. Familiarise yourself with their menu, special events, and overall vibe. This will not only show your genuine interest but also help you answer questions about how you can contribute to enhancing the customer experience.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and trained staff. Highlight your ability to handle conflicts and maintain high standards, as this will resonate well with the interviewers.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss how you would ensure an outstanding customer experience. Think of specific strategies or initiatives you've implemented in previous roles that improved guest satisfaction. This will illustrate your passion for hospitality and commitment to quality service.
✨Prepare for Operational Questions
Expect questions related to daily operations, such as cash handling and inventory management. Brush up on your knowledge of health and safety regulations, as well as financial oversight. Being well-prepared will show that you understand the responsibilities of the role and are ready to hit the ground running.
