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For Companies At a Glance
- Tasks: Support daily operations, lead the team, and ensure customer satisfaction.
- Company: Join a vibrant pub/restaurant known for its welcoming atmosphere and quality service.
- Benefits: Enjoy weekly bonuses, discounts on food and drinks, and great work/life balance.
- Why this job: Be part of a dynamic team with opportunities for growth and a focus on customer experience.
- Qualifications: Experience in hospitality management, strong leadership skills, and a passion for service required.
- Other info: Flexible hours with a commitment to staff development and a fun annual team party.
The predicted salary is between 30000 - 42000 £ per year.
As the Assistant General Manager, you'll play a vital role in daily operations, team leadership, and customer satisfaction. Working closely with the General Manager, you'll help oversee all aspects of the pub/restaurant, from ensuring high-quality service to supporting team development. You'll lead by example, maintain high standards, and ensure that both staff and guests feel valued and engaged.
Key Responsibilities:
- Operational Support: Assist the General Manager in all daily operations, including opening/closing procedures, cash handling, and inventory management.
- Staff Supervision: Lead, train, and motivate team members to deliver exceptional service; assist with scheduling and performance reviews.
- Customer Experience: Ensure an outstanding customer experience, proactively addressing any issues and building strong relationships with regular guests.
- Quality Assurance: Uphold high standards in food, drink, and service quality; work closely with kitchen/bar teams to maintain consistency.
- Compliance: Ensure health, safety, and licensing regulations are strictly adhered to.
- Financial Oversight: Assist in managing budgets, monitoring expenses, and achieving financial targets; support in analyzing performance data to optimize operations.
Qualifications:
- Proven experience in a managerial role within a pub, restaurant, or hospitality environment.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Excellent communication and problem-solving abilities.
- Knowledge of health, safety, and food hygiene standards.
- Flexibility to work evenings, weekends, and holidays as needed.
- A passion for delivering outstanding customer service and a positive guest experience.
What We Offer:
- A discretionary bonus scheme paid out weekly based on the site KPIs.
- Our annual team party.
- 48-hour contract and a commitment for a good work/life balance.
- 50% off food and 20% off drink in all our venues.
- The usual - pension and team meals.
- Great progression opportunities within the company.
If you're passionate about hospitality and ready to bring your skills to a dynamic and welcoming pub/restaurant, we'd love to hear from you!
Assistant General Manager employer: Mosaic Pub and Dining
Contact Detail:
Mosaic Pub and Dining Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager
✨Tip Number 1
Network with current or former employees of the pub/restaurant. They can provide valuable insights into the company culture and what the management team is looking for in an Assistant General Manager.
✨Tip Number 2
Familiarise yourself with the specific challenges and trends in the hospitality industry, particularly in the Greenwich area. This knowledge will help you demonstrate your understanding of the local market during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully motivated teams in the past. Be ready to share specific examples that highlight your ability to enhance customer satisfaction and operational efficiency.
✨Tip Number 4
Showcase your passion for hospitality by engaging with the brand on social media. Comment on their posts or share your experiences at their venues to demonstrate your enthusiasm and commitment to their values.
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management. Focus on your leadership skills, customer service achievements, and any specific roles that relate to the responsibilities of an Assistant General Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention specific examples of how you've successfully led teams or improved customer experiences in previous roles.
Highlight Relevant Qualifications: In your application, emphasise any qualifications related to health, safety, and food hygiene standards. This will demonstrate your understanding of compliance, which is crucial for the role.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've effectively addressed challenges in past positions. This could include resolving customer complaints or improving operational efficiency.
How to prepare for a job interview at Mosaic Pub and Dining
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll need to demonstrate strong leadership abilities. Be prepared to share examples of how you've successfully led a team in the past, highlighting your approach to motivation and training.
✨Understand Operational Details
Familiarise yourself with the daily operations of a pub or restaurant. Be ready to discuss your experience with cash handling, inventory management, and compliance with health and safety regulations, as these are crucial for the role.
✨Emphasise Customer Experience
Customer satisfaction is key in this role. Prepare to talk about how you've previously addressed customer issues and built relationships with regular guests, showcasing your commitment to outstanding service.
✨Discuss Financial Acumen
Since financial oversight is part of the job, be ready to discuss your experience with budgeting and expense monitoring. Highlight any specific achievements in optimising operations through data analysis.
