Health Care Support Worker in Basingstoke

The role of the Health Care Support Worker (HCSW) is to work as part of the multidisciplinary team, delivering care within the boundaries of their role, and in accordance with specific practice guidelines and protocols. The focus will be on supporting patients to be healthy by assessing their needs through providing care, health education advice, and screening activities. This will include implementing care in the surgery, community or other settings, maintaining clinically accurate records and running clinics.

Main duties of the job include:

• Working collaboratively with the general practice team to provide services to the PCN practice population.
• Development of the HCSW clinical skills depending on the needs of the PCN practice.
• Training and annual updates to ensure skills are evidence-based and within the scope of practice.
• Performing clinical tasks under supervision such as:

• Urinalysis
• General observations including ECGs
• Spirometry Assessments
• Mental Health Review Clinics
• Chronic Obstructive Pulmonary Disease Clinics
• Diabetes Clinics and Pre-Diabetes Clinics
• Learning Disabilities Clinics
• Supporting health promotion and prevention activities including smoking cessation, weight management and lifestyle interventions
• NHS Health Checks
• Assisting GPs with Women’s Health Coils/Implants Clinics
• Playing a key role in vaccination and immunisation programs within the PCN
• Dressing clinics including compression bandaging and removal of clips and staples
• Active participation in achieving QOF and Enhanced Service targets and recall demands
• Liaising with wider MDT for continuity of patient care
• Supporting continuity of care and patient safety initiatives

Tasks will be completed under the supervision of a registered clinician while developing competencies in primary care.

Secondary Responsibilities include:

• Cleaning and sterilising equipment as per protocols, reporting damage to Lead Nurse or the Practice Manager in their absence.
• Putting away stock when it arrives, requesting and/or reordering stock if levels are low.
• Ensuring stock is rotated to reduce waste.
• Informing Lead Nurse of stock shortages or unavailability, or the Practice Manager in their absence.
• Inputting stock and use by dates on Clarity Teamnet.
• Disposal of stock when indicated on Clarity Teamnet.
• Informing the Lead Nurse of irregularities or the Practice Manager in their absence.
• Monitoring Vaccines, Cold Chain Storage, recording temperatures as protocol on Clarity Teamnet, informing Lead Nurse of irregularities, or Practice Manager in their absence.
• Restocking and emptying clinical waste bins in GP rooms/clinical areas.
• Chaperoning clinical staff when requested.
• Completing allocated tasks, weekly/monthly/yearly checks.
• Updating data on Clarity Teamnet, e.g., disposable curtain changes/nebuliser machine checks, Blood Glucose, Hypo, Home Visits and Anaphylaxis boxes.
• Attending and participating in any practice meetings when required.
• Supporting and encouraging development of all HCSWs within Bramblys Grange.
• Assisting in annual checks such as PAT testing of equipment.
• Ensuring all mandatory e-learning, Bluestream training, e-LFH completed in the expected time frames.
• Liaising with Multidisciplinary Team regarding new services that HCAs can be involved in and how this can be implemented.

About us: Mosaic Primary Care Network consists of 3 practices, Crown Heights Medical Centre, Odiham & Old Basing Health Centres and Bramblys Grange Medical Practice, located in or near Basingstoke. We have a combined patient population of circa 60,000 patients. The PCN is a registered learning environment, so all our ARRS staff are supported by an EELS lead to ensure we meet the aspirations of both the team member and the surgeries.

Person Specification:

• Polite and confident
• Flexible and co-operative
• Motivated and proactive
• Forward thinker with a solutions-focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

• Experience of working with the general public
• Experience of working in a health care setting
• Relevant experience in health promotion and prevention and supporting long-term condition management

• Disclosure Barring Service (DBS) Check
• Maintains confidentiality at all times
• Flexibility to work outside of core hours

• Completed the Care Certificate or equivalent qualification
• Educated to GCSE Level or equivalent A to C Grade or equivalent in Maths and English

• Excellent communication skills (written and oral)
• Strong IT skills (Office and Outlook)
• Clear, polite telephone manner
• Ability to prioritise and work to tight deadlines in a fast-paced environment
• Effective time management
• Ability to network and build relationships
• Good interpersonal skills
• Ability to follow policy and procedure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.